AITS Customer Support

How airlines can improve customer service via their apps?

Consumers primarily communicate via social networks and messaging apps on their mobile devices, which means airlines should be utilizing those channels to offer customer support and drive brand loyalty. But how many have an active presence?

According to research from videc, which analyzed airline apps on Android devices, fewer than one in two airlines have integrated social channels into their mobile apps to provide real-time customer service.

Read more on: PhocusWire (June 29, 2018)

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