Register
292
Webinars
Attend
32
Virtual Events
Listen to
126
Podcasts
Skift Forum Asia 2020 Virtual Event

Skift

Skift Forums over the past seven years have become known as the industry’s most premium travel conferences focused on the top marketers, strategists, and technologists in the industry — the people creating and defining the future of travel. Our annual Skift Forum Asia event is our fastest-growing conference, with 500+ attendees from 20+ countries, and this year will take place as a fully online conference, streamed live on Singapore Time, with speakers all appearing via video.

Tourism

15 October 2020

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ITB

ITB Asia, MICE Show Asia and Travel Tech Asia will go virtual from 21 – 23 October 2020. Originally scheduled on the same dates, the annual travel trade show will instead be held on a virtual platform, due to the uncertainty over continued global travel restrictions and safe distancing measures.

MICE

21-23 October 2020

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Phocuswright

The theme of this year’s Phocuswright Conference – To the Brink and Back - confronts the extraordinary challenges that travel and tourism face, and sheds light on how businesses can ensure their survival.

Tourism

17-19 November 2020

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Skift Aviation Forum Virtual Event

Skift

The inaugural Skift Aviation Forum will be a fast-paced, deep dive into the business of aviation as it faces what might be its greatest challenge ever. The one-day online conference will bring together Skift’s editorial and research insights on the recovery strategies from across the broader travel industry with the depth and authority of Airline Weekly — the highly influential global business newsletter consumed by CEOs and senior executives across the airline industry. Join us as we hear from leaders across the aviation sector via one-on-one executive interviews and deep-dive panels examining the operational, economic, and technology trends that are re-shaping aviation out of this crisis. We will hear tactical views on the latest airline moves, as well as thought-provoking insights from the best creative and business minds strategizing survival through travel’s uneven rebound. This online conference will present essential ideas and perspectives for aviation leaders looking to rebuild business, connect with colleagues from across the sector, and energize their business minds with actionable insights to bring back to their teams. Skift Aviation Forum will prove to be a fresh and provocative event for leaders across the airline sector –as well as all travel verticals– to learn and engage with those driving the future of aviation in the face of the incredible challenges it has faced this year.

Aviation

19 November 2020

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ASTA

Many professional travel advisors are not fully capturing all of the opportunities to provide the highest level of service while maximizing profitability. This webinar will uncover hidden gems and pockets of opportunity that will surely enhance and expand selling opportunities, customer satisfaction, and client retention. Join Special Needs Group for this brief, but extremely informational webinar presentation.

Travel Advisors

6 October 2020

6:00 PM GMT

View Recording

Travolution

This year’s Travolution Summit comes at a critical juncture for all firms in the travel sector. As we look beyond the COVID-19 crisis that has decimated demand this year and left many firms fighting for their very survival, we ask what the travel reboot looks like. Never before has it been more important to make sure your businesses are operating on a sound footing. Whether it’s your core search and book tech, your payments platform, your customer service and communications capability or cyber security and remote working systems, it’s more important than ever to optimise the technology stack your business relies on. This year’s Travolution Summit will be run over two half days at the beginning of October offering a series of expert panels, presentations, exec interviews and keynotes around three key concepts: Reset – what does the reimagining of your business look like in a world changed forever by the coronavirus pandemic? Reboot – what tech, applied in what areas must you focus on to make sure all systems are go to ensure you thrive in the future? Restart – Now you are back in the race, how do you make sure you get off the grid ahead of your rivals as travel gets back on track? Necessity is the mother of invention, and 2020 will no doubt be looked back on as a seminal year for digital transformation in travel.

Tourism

1 & 2 October 2020

9:00 AM CET

View Recording
WiT Experience Week Virtual Event

Web in Travel

To go forwards, we have to go backwards. Well, 2020 certainly sent us back in time. Travel went to zero, we had to claw our way back and fight to stay alive, and now we have to build a new road to the future. How did we make it out alive up to this point? How did we rebuild the road? Where are we now in the story? How do we have to further adapt? What kind of future do we want to write? Let’s make it a good one together. Follow us across four episodes as we connect the dots between the past, the present and the future. Rewind, Reboot, Rebuild, Rewrite.

Tourism

28 September 2020

3:00 PM GMT+8

View Recording

SAP Concur

During these times, it is important to bring together a community that can stabilize, transform and reimagine the world of travel. By attending, you will have the opportunity to hear from industry leaders, join sessions on relevant topics, and engage with your peers. Whether you are new to the industry or a veteran, this event will allow you learn about best practices, new adoptions, and what is to come in the future of travel.

Corporate Travel

27 September 2020

8:30 AM EST

View Recording

PhocusWire

Escalated by the recent pandemic, consumers demand valuable brand experiences that address their current needs (economic, geographic, and health factors). In this new climate, people-based marketing is no longer a “nice to have” philosophy, but rather a requirement for brands to activate meaningful and valuable experiences for individuals. Since 1964, NBCUniversal Parks & Resorts has been welcoming millions of visitors each year by offering exceptional individual experiences—before, during, and after the park experience. Like most entertainment brands, COVID severely disrupted their business. But in the past few months, they prioritized innovation and transformation across data, identity and technology in order to fiercely rebound in the “new normal”. This webinar speaks to their journey, including: - Roadblocks to power individual experiences to retain high-value customers - The cloud-based data solution that integrated marketing and transaction data into individual customer views - How the data store is used today to drive the total customer experience and what lies ahead for NBCUniversal’s Global Analytics team Processing notice: The data entered into this registration form may be provided to the sponsor(s) of the webinar, who may use this information to send communications to me. You may withdraw consent for this webinar, request to review or revise information we retain about you by contacting privacy@ntmllc.com.

Others

22 September 2020

11:00 AM EST

View Recording

Digital Travel APAC

Covid-19 is posing unprecedented challenges for our travel industry It’s forced you to seek guidance on how to navigate issues such as brand safety, post Covid-19 recovery plans, your content marketing and loyalty strategies and so on. But how do you do that when everything changes daily? Without benchmarking and finding out what your peers are doing you could be missing out on critical information to keep your business afloat and get prepared for the future. That’s why Digital Travel Summit APAC has gone virtual this September. Join this virtual summit to find out how online consumption habits are changing and how travel brands are adapting their digital marketing activities to retain and attract new customers.

Digital

21-23 September 2020

10:00 AM GMT+8

View Recording

Skift

Skift Global Forum 2020 — the flagship global conference on the business of travel — will take place as an online International conference this year. In 2020, the “Global” really lives up to its promise, with a live broadcast on Eastern Timezone and on-demand access the day after and onwards. The Forum will feature talks with 40+ travel leaders spread over three days; accessible from anywhere in the world, any time you want. Through our 2020 global theme, “The Decade Ahead: Safeguarding Travel’s Future,” Skift editors will lead frank and transparent conversations focused on what 2021 and beyond may look like for travel.

Tourism

21-23 September 2020

View Recording

PhocusWire

Since the 2009 downturn, the tourism industry has grown at a healthy rate, before the ongoing pandemic stopped this growth. In 2018, the luxury hospitality and travel market was valued at $891 billion and was supposed to grow to $1.6 trillion by 2026. This was driven by a huge surge in travelers exploring new destinations, the rise of private accommodations and exclusive tours and activities. However, with a looming recession and limited international travel, the luxury hospitality industry would face a stiffer challenge in identifying the right audience and converting them. While enough has been spoke about what hotels need to do in communicating on social media, the real challenge would lie in converting these communications into bookings and building trust with the guest. How can luxury hotels engage the guests, learn about their needs, fulfill their requests to win their trust.

Hospitality

17 September 2020

11:00 AM EST

View Recording

PhocusWire

With the peak summer tourism season now over and leisure travelers back to school and work, hoteliers will need to refresh their COVID-19 recovery plans to successfully drive demand through the fall and winter seasons. In this webinar produced by Amadeus and PhocusWire, learn what the global hotel industry looks like today and the traveler trends to be aware of as you plan the next phase of crisis recovery. We’ll share: • Exclusive forward-looking data from key global regions • How to develop hotel marketing that resonates during need periods • Strategies to address new traveler behaviors and expectations with personalization • Tips on how and when to drive bookings on multiple channels.

Hospitality

15 September 2020

11:00 AM EST

View Recording
MATTA Fair Online Virtual Event

Malaysian Assocation of Tour & Travel Agents

Why should the COVID-19 Pandemic stop you from planning your travels? Borders won't remain closed forever and there's a lot still to discover in our very own backyard. This September, MATTA Fair goes online with some of the best 'Buy Now, Travel Later' deals available on the world wide web.

Tourism

9-15 September 2020

View Recording

CLIA

Connect with Senior Director, Michelle Sutter as she shares a Holland America Line business update and practical tips on navigating uncharted waters while growing your business.

Cruise

3 September 2020

1:00 PM EST

View Recording

Phocuswright

Phocuswright Europe 2020 will take place online, with a continued focus on identifying solutions to accelerate travel’s recovery and pursuing new growth opportunities in an unpredictable environment. We’ll provide networking opportunities to meet like-minded attendees and facilitate informative live sessions, breakouts and one-on-one meetings - all in an online platform.

Tourism

3, 9-10 September 2020

View Recording
ASTA Global Live Virtual Event

ASTA

Known as the “Essential Industry Event for Travel Agency Professionals,” ASTA holds an annual in-person event where the best of the best in the travel agency industry convene for inspiration, education, and entertainment. This event is known to many as the ASTA Global Convention. Given the importance of the health and well-being of our members, partners, and staff during the COVID-19 pandemic, we have decided to transition ASTA Global Convention 2020 to be a virtual online experience. With this transition, we will be renaming our event “ASTA Global Live,” and this will take place on August 25-28, 2020. The dates for ASTA Global Live, are August 25th – 28th. Please note ASTA Small Business Network Live will be held on August 27th and 28th.

Travel Advisors

25-28 August 2020

9:00 AM EST

View Recording

Destination Mekong

Under the theme of “Balanced Tourism Recovery for a Better Future”, the format of the Virtual Destination Mekong Summit deploys a ‘condensed content concept’ by not having a series of presentations, but engaging in pointed and focused discussions. The objective is to answer burning questions, offer actionable suggestions on how to survive these challenging times, and how to best prepare for an accelerated recovery. The Virtual Destination Mekong Summit is not only for travel and tourism stakeholders in the Greater Mekong Subregion alone. The Mekong Tourism Coordinating Office (MTCO) invites travel professionals from both public and private sectors from all over the world to join. We have waived registration fees in order to assist travel and tourism professionals during these challenging times.

Tourism

25 August 2020

1:30 PM ICT

View Recording
Cvent CONNECT Virtual Virtual Event

Cvent CONNECT

At its core, Cvent CONNECT is about bringing people together for incredible live experiences. While we’re not currently able to come together in-person, we still believe in the power of live. Join the entire meetings, events and hospitality community from your home office, couch, or wherever you may be as we go fully virtual, fully live for the first time.

MICE

24 & 25 August 2020

View Recording

CLIA

Carnival Cruise Line hosts a webinar to teach CLIA members how to host a FUN and successful virtual cruise party. We will share tips on invitations, set up, content, themes and best practices to turning the cruise party into sales!

Cruise

18 August 2020

1:00 PM EST

View Recording

CLIA

Join Charlie Mest, our Regional Sales Director, Northeast to learn about the Scenic Group brands: Scenic and Emerald Cruises - the award-winning, all-inclusive river and ocean cruises and handcrafted land tours that take participants to many of the world’s most fascinating destinations.

Cruise

12 August 2020

1:00 PM EST

View Recording
Virtuoso Travel Week Virtual Event

Virtuoso

Virtuoso Travel Week - The Virtual Experience features many of the aspects we all love about this week, from strengthening industry knowledge to fostering new and existing relationships, only now in a virtual setting. The new concept will include an Opening Ceremony on Monday, August 10, as well as a virtual Under One Sky sustainability seminar, and other elements to be announced soon.

Travel Advisors

9 - 13 August 2020

View Recording

IT&CM China

Despite the challenges of coming together physically this year, we’re sticking to our show dates! Keep them saved in your calendar and let’s continue to meet virtually from wherever you are in the world!

Corporate Travel

3 & 5 August 2020

View Recording

Travel Media Group

As occupancy starts to ramp back up across the country, hoteliers are looking for every opportunity to gain a strategic advantage over local competitors. One of the biggest factors that will determine your hotel’s ability to capture more guests during this time is your hotel’s first impression online. With Travel Media Group’s 1st Impression Score™ hoteliers can see in real-time how competitive their hotel is across all online booking sites. In this webinar, we will explore what factors influence a hotel’s 1st Impression Score™ and how to improve that score in order to capture and win more guests.

Hospitality

28 July 2020

2:00 PM EST

View Recording

Skift

As countries lock down travel globally to contain the Covid-19 crisis, online travel companies have experienced a confluence of unthinkable customer service demands, remote teams, and evaporation of the market. The online travel sector has had to react quickly to not only manage customers, but also navigate the relationships of their many partners in a layered supplier ecosystem. Despite the hurdles of this crisis-response, online travel agencies also have the ability to instill confidence in the market to foster manageable, long-term recovery once travel returns. Join Skift editors and research analysts, as we discuss the current landscape and future preparedness with industry leaders.

OTA

23 July 2020

11:00 AM EST

View Recording

CLIA

Hear from your Norwegian Sales Executives about the latest product information and marketing tools available to help you grow your business with Norwegian including NCLU and Marketing Headquarters

Cruise

22 July 2020

1:00 PM EST

View Recording

IATA

The Settlement with Orders Program has developed with the industry a lean XML data exchange standard and a process to simplify the settlement between travel industry partners. It will enable a more efficient settlement of NDC Orders through IATA BSP, including a fully automated reconciliation. Come and learn how Airlines, Sellers (OTAs, TMCs, Travel Agents, etc.), Distribution and Finance can partner to leverage on the SwO standard !

Aviation

17 July 2020

7:00 AM GMT

View Recording

Skift

As the markets have been decimated by Covid-19, travel was brought to a standstill and loyalty was measured far more by delivering on customer service demands than incentives. Balanced communication and anticipating customer needs remain key in this period. However it may also be a good time to consider an expanded view of loyalty in travel and explore the impact of the loyalty-tech landscape. Please join Skift editors and research analysts as we highlight the challenges and opportunities ahead, and hear from leaders throughout the industry — hotels, airlines, online travel agencies, consumer brands, and intermediaries– showcasing the latest strategies and shifts in this ecosystem amid the fallout from the crisis and lessons learned.

Loyalty

16 July 2020

11:00 AM EST

View Recording

ASTA

As you prepare for future travel, Hungary is committed to providing you unforgettable experiences, wide open spaces, and delicious cuisine. Hidden in the center of Europe, is a country where you can always find something historic or modern that touches your soul, and the atmosphere is vibrant and relaxing at the same time. Where on hilltops, deep in the valleys and on endless plains, you’ll find the hustle of small, centuries-old villages, charming towns, and luxurious castles. There are various exciting ways to discover Hungary’s most beautiful sceneries: hiking or riding a bicycle, on horseback, by boat or even from the air. No matter which way you choose, you will discover a different side of nature each time. Join this virtual journey to discover some of Hungary’s hidden gems and learn what this country can offer to make your clients want to visit!

Tourism

15 July 2020

2:00 PM EST

View Recording

CAPA

As aviation and travel enters an unprecedented period of darkness, the industry that emerges will look vastly different than it did before the COVID-19 outbreak. The implications are wide-ranging and highly disruptive. CAPA’s Airline Masterclasses will take a global big picture overview of our industry and discuss where it will be in the next few years from the viewpoint of CAPA’s own experts and a range of industry heavyweights.

Aviation

15 July 2020

1:30 PM GMT

View Recording

Travel Agent Central

Join us in this fun and exciting webinar to discover how Atlas Ocean Voyages delivers big adventure on small expedition ships. Register and save your spot to get the scoop on our new, luxury offerings coming in July. Gain the knowledge you need to give your clients the best bucket-list experiences while earning unparalleled commissions. Find out how you can get paid instantly and put $500 - $750 gift card in your wallet NOW while your clients prepare for a journey of a lifetime in 2021. Atlas Ocean Voyages delivers all-inclusive, luxe-adventure expeditions on small ships. We take explorers to less-traveled destinations, providing authentic experiences big on adventure. And we do it all simple elegance on the brand-new World Navigator. If you sell adventure travel, luxury cruises, want to know how to maximize your earnings, or just want to be in the know on what’s happening with expedition cruising, you’ll want to attend this webinar. Additional topics covered include: • More on Atlas Ocean Voyages, and more on expedition cruising – the hottest new segment in cruising • 5 brand-new expedition-designed ships arriving 2021-2023, each carrying less than 200 guests for a more intimate, luxury experience • Learn more about remote ports that your guests will want to experience • What’s new at Atlas Ocean Voyages!

Cruise

15 July 2020

10:00 AM PT

View Recording

Travel Pulse

The Leisure, Destination & Cruise Expo brings AGENTatHOME magazine to life! Combining dedicated content, video, general sessions and supplier interactions, this expo provides you, the home-based travel agent, a place to connect with fellow travel agents and suppliers. All of these offerings are attainable through the convenience of your desktop, while costing you nothing.

Luxury Travel

15-16 July 2020

2:00 PM EST

View Recording

CLIA

Join this informative webinar with Michelle Lardizabal, SVP & Commercial Sales Officer for MSC Cruises USA, as we review: • How MSC Cruises supports travel partners 100% • Updates to 2020 cruise itineraries • The latest booking policies and incentives • Saving time with MSCBook.com • The most up to date news from MSC Cruises and more!

Cruise

15 July 2020

2:00 PM EST

View Recording

Travel Weekly

The Crystal River Experience invites you to enjoy the renowned hospitality, all-suite, all-balcony, all-inclusive amenities, and Michelin-level dining of the cruise line voted Best River Cruise Line in the 2019 Condé Nast Traveler Readers’ Choice Awards. On Crystal River Cruises, Europe’s youngest river fleet, luxury river cruising across Europe has been reimagined with an extraordinary attention to detail. Learn tips on how to grow your Crystal River business and discover all the opportunities to earn commission today! One lucky live attendee will win a $250 gift card.

Cruise

14 July 2020

2:00 PM EST

View Recording

ASTA

Take back control of your travel agency and empower your advisors for success with a commission tracking software that just works. Join our CEO, Irving Betesh, on July 13th for a no-obligation demo of SION, the app that everyone is talking about, and see for yourself. Learn how: • To never lose a commission again • To track your cancelations during this uncertain time • Real-time data will revolutionize the way you do business Plus be entered for the chance to win an Apple Watch!

Travel Advisors

13 July 2020

2:00 PM EST

View Recording

ASTA

Join Expedia as they walk you through the Expedia TAAP program. With this program, you will learn how to find best deals for your customers and how you can earn more as travel advisors. PLUS : For new agencies that register on www.expedia.com/TAAP after the webinar: A special promo code will be announced during the webinar for you to use. Those who register will be entered into a raffle to win three $100 Amazon gift cards. Existing agencies who attend the webinar, will be given special instructions on how to contact Expedia to enter and win three $100 Amazon gift cards.

Travel Advisors

9 July 2020

2:00 PM EST

View Recording

PhocusWire

• How have company chiefs dealt with the coronavirus outbreak? • Where are the biggest pressure points in their businesses and the wider industry that might still emerge? • How might particular brands and markets evolve to meet the new set of circumstances that they and travelers find themselves in? Important questions for industry leaders to address in troubled times for one of the biggest business sectors in the world. The next guest on the New Reality With... series is Andrea Kates, managing director at Futureproofing:Next, a U.S.-based community for corporate innovation.

Tourism

9 July 2020

11:00 AM EST

View Recording

IATA

Ground Operations plays a pivotal role in the safe return to the skies for the industry, but at the same time it is undergoing a “restart” of its own. In this webinar we will explore what the journey for a safe and effective restart for ground operations entails; what has been changed and how do these changes impact the operation and personnel. Join ground handling experts as they provide their insights on: pandemic management; personnel and operational readiness; health and safety measures; and aircraft cleaning and disinfection.

Aviation

9 July 2020

12:00 PM GMT

View Recording

IATA

COVID-19 had an impact on training and licensing of ATCOs and dispatchers due to the lockdown imposed in many States, the inaccessibility to training facilities, the changing priorities in medical checks and the impact of physical distancing requirements on OJT. To ensure continuity of operations, many regulators approved the extension of licenses and alleviated some requirements for recurrent and refresher training. This webinar will provide an overview of the impact of COVID-19 on SMS for ANSPs and share best practices for maintaining SMS and safety culture during and post COVID-19 with all the changes in the operational environment and in the risks landscape.

Aviation

9 July 2020

10:30 AM GMT

View Recording

TripActions

The COVID-19 global health pandemic has greatly impacted the business travel industry and those responsible for managing travel within their organizations. Historically, business travel has resumed more quickly than leisure travel after crises, and travel leaders are challenged with deciding when and how to get back to business travel safely.

Corporate Travel

9 July 2020

10:00 AM PDT

View Recording

MMGY Travel Intelligence

Join us for this webinar, where we will explore initial findings from our brand-new "Cannabis Tourism: Opportunities, Issues & Strategies" consumer research study. The study is a collaboration between MMGY Travel Intelligence, the leading source of strategic insight for the travel and tourism industry, and Enlightn Strategies, the most trusted advisor in the CBD and cannabis-related tourism space. The webinar will be led by Chris Davidson, EVP of Strategy & Insights at MMGY Travel Intelligence, and Brian Applegarth, President of Enlightn Strategies, as they share data that profiles the cannabis-interested traveler, rate the appeal of various cannabis experiences on vacation, and reveal the travel and booking behaviors of the recreational cannabis traveler.

Tourism

9 July 2020

5:00 PM GMT

View Recording

CLIA

Come learn all the new exciting updates with Windstar Cruises’ $250 Million Dollar Star Plus Initiative; wherein, Star Breeze, Star Legend, and Star Pride will be lengthened by 84 feet adding more space for guest amenities, more choices in suites, and two brand new restaurants.

Cruise

9 July 2020

1:00 PM EST

View Recording

CTC

The Corporate Travel Community (CTC) welcomes its sixth digital Masterclass Series. Each fortnight, the series has provided insight for travel management professionals on addressing critical issues as they adapt their travel programmes under the impact of COVID-19, and now specifically on the traveller's wellbeing in a world in crisis.

Corporate Travel

8 July 2020

1:00 PM AEST

View Recording

RateGain

Welcoming 630,000 guests every day across 5,000 hotels and meeting their expectations is an overwhelming challenge for any marketing leader. However, Ever since he joined Accor, Steven Taylor not only exceeded these expectations but also changed what the brand meant to each guest across Accor’s 39 Brands. So how does he do it? What role has social media marketing played in communicating the new ACCOR and keeping the guest engaged during the pandemic. Get Answers from Steven and listen to his perspective on social media as he joins us for a fire-side chat hosted by RateGain®’s President for Americas, Chinmai Sharma.

Hospitality

8 July 2020

9:30 AM EST

View Recording

IATA

In this time of crisis, the IATA team is 100% focused on supporting our airline members. With this in mind, we would like to invite you to a 2-hour webinar that will address how airline industry retailing is evolving as a result of the pandemic and what airlines may want to consider in order to quickly seize these opportunities.

Aviation

8 July 2020

12:00 PM GMT

View Recording

ASTA

American Airlines will share their “Commitment to Clean” plans, green shoot markets, and Covid-19 promotions that will help grow your book of business. Plus one lucky attendee will win two (2) Round-Trip Business Class tickets to Hawaii!

Aviation

7 July 2020

2:00 PM EST

View Recording

Travel Pulse

Get Ready to Rebound: New Resort Features + New Agent Incentives Prize Giveaway: 4 night all-inclusive stay for two at The Pyramid at Grand Cancun What You'll Learn: • All current special promotions and agent incentives • Overview of everything new, including a brand-new family fun area, new restaurants, room category updates and more • Refresher on key selling points

Hospitality

7 July 2020

2:00 PM EST

View Recording

IDEMIA

Since COVID-19 hit our world, the global aviation industry has been severely affected. With the gradual re-start of air travel, new expectations and challenges have arisen to minimize the risks of infection at airports and re-build travelers’ confidence. Air travel stakeholders are looking for solutions to process passengers from home to arrival with minimum contacts across numerous touchpoints to reduce health risks for travelers and airport staff. Health risks must also be reduced through better visibility on the passengers’ movements before and during travel and by enabling additional health checks along the passenger journey. This complimentary webinar will explore the challenges air travel stakeholders are now facing and how IDEMIA can support in the implementation of appropriate measures quickly and efficiently.

Aviation

7 July 2020

8:00 AM GMT

View Recording

Web in Travel

Of all the segments within the MICE sector, trade shows and exhibitions are probably most challenged. While it’s relatively easier to move meetings and conferences to a virtual format, huge exhibitions which offer marketplaces, buyer-seller matching and appointments and physical demonstrations of goods and services, are harder to replicate online. Hinging on trust and handshakes, their scale also makes it more challenging to stage in the age of Covid-19 with all its restrictions around health and safety protocol. How is the sector responding? What lessons have been learnt as the industry adapts? Will there be changes in consumer behaviour that will be forged out of this crisis that will force a rethink of the entire value chain that supports this multi-billion dollar industry? What tech solutions are out there to support the move to a hybrid world? How can event organisers monetise their investments in virtual/hybrid events?

MICE

7 July 2020

7:00 PM GMT+8

View Recording

Institute of Hospitality

Dynamic pricing for accommodation and restaurant businesses is common practice with operators offering products and services at varying prices to suit the demand, market and channel. But how do we ensure that overall profitability is maintained in this ever-increasing complex environment? Are we getting the commercial guidance we need? This webinar provides an opportunity for all those in operational roles responsible for revenue growth AND profitability to learn more about pricing and most importantly the cost structure of their business. This is a chance to not only learn about working with your finance colleagues to develop a commercial partnership to maximise profit, but to also join the debate and discuss best practice with the other webinar participants.

Hospitality

7 July 2020

3:00 PM BST

View Recording

WTM

Tourism has become an important economic sector for most African countries in the last two decades. The World Bank reports that one in 20 jobs in sub-Saharan Africa is in the travel and tourism sector. The United World Tourism Organisation estimated that about 67 million international tourists visited Africa in 2018, generating about US$38 billion for the continent. The organisation also estimated an increase of 4.2% in international arrivals for the continent in 2019. And before the outbreak of the COVID-19 pandemic a further increase of between 3% to 5% had been predicted for 2020. This webinar explore how the African Tourism Board and its Project HOPE Initiative is actively involved in the rescue and recovery of Africa’s tourism sector.

Tourism

6 July 2020

4:00 PM BST

View Recording

TTG Media

Join us live for the Restart Travel: Holidays are go! seminar this afternoon to find out how the government’s latest announcements have impacted the travel industry and how the sector has responded.

Tourism

6 July 2020

2:00 PM UTC

View Recording

Web in Travel

This is the day we would have been marking the ninth edition of WiT Japan & North Asia but alas, that’s not to be. And so we are bringing you a taste of what awaits you on November 5, when we return for real.

Hospitality

3 July 2020

4:00 PM GMT+8

View Recording

RateGain

A new season is coming, and along with it comes the brightness and opportunity to revive your business. The Travel and Hospitality industry is transitioning from a Lockdown to Unlock Phase. The Post Corona Era will not be easy for hotels, especially the ones that operate in dynamic markets will see fierce competition. We at RateGain® understand that during this critical time, every hospitality and travel professional is willing to learn from leaders and industry experts to re-strategize, re-orient and overcome the setback due to COVID-19 to plan for the future. RateGain® invites you to get relevant insights and benefit from the Fireside chat between two industry leaders at 4:00 PM IST, Friday 3rd July 2020 on the following topics: • The latest news and current happenings in the APMEA market • Distribution landscape changes: Diversification, Content, Renewals and Technology • Revenue management strategy: Relevant coping strategies and best practices • The new normal of health, hygiene & safety protocols • Reopening Preparations: How hotels can plan for short-term activities to achieve the mid to long-term vision? • How to manage stakeholder, partner and employee expectations?

Hospitality

3 July 2020

6:30 AM GMT

View Recording

Travel Pulse

Mexico Hotels - Above and Beyond the New Normal • The Hotel Chains in Mexico are in compliance with all national and international biosecurity protocols and are ready to welcome tourists and guests. • While establishing guidelines and protocols, assuring agents/travelers that Mexican hospitality will continue to deliver warm service that has always distinguished Mexico, quality products and unsurpassed service always projecting the culture of being the best hosts as Mexico has often earned that recognition. • Beginning July 1st most tourist destinations in Mexico will be opening gradually and agents and their customers should feel confident to sell and visit Mexico. Easy access to updates on openings, protocols, certificates.

Hospitality

2 July 2020

2:00 PM EST

View Recording

Web in Travel

As the Group CEO of Mandai Park Holdings (MPH), Mike Barclay oversees both Mandai Park Development, the entity set up to drive the rejuvenation of Mandai into an integrated wildlife and nature precinct, and Wildlife Reserves Singapore, the operator of four award-winning attractions – Jurong Bird Park, Night Safari, River Safari and Singapore Zoo. In this episode, we catch up with him on how Wildlife Reserves Singapore has been keeping its animals, team and customers engaged at a time when its parks are closed for the first time in history.

Activities/Events

2 July 2020

Listen

ITB

The corona pandemic is shaking the foundations of the global tourism industry more than any previous crisis. The post Corona tourism world will be a completely new one - with tectonic shifts on the demand and supply sides that have not yet been imaginable. In this kick off session of the new ITB Virtual Con, the big picture of global post corona tourism will be outlined. Starting in July 2020, regular ITB Virtual Con events will analyse and present the most important market trends and the most valuable practical tips for tourism providers.

Tourism

2 July 2020

4:00 PM CET

View Recording
A Force Experience Virtual Event

ATTA

The Adventure Travel Trade Association (ATTA) is an organization that contributes to the growth of the adventure and nature tourism industry around the world. Tourism professionals face the enormous challenge at this time, which is why “Una Fuerza Experience” is an opportunity to unite companies and professionals in the sector on a digital platform, where we will be inspired and approach in a better way. By participating in this event, you will find interactive activities, amazing speakers, many sessions with audience participation, plenty of networking opportunities and practical solutions regarding biosecurity protocols, consumer behavior and trends as we browse the new era of travel. We invite you to join this passionate, dynamic and empowered community. Because in tomorrow's tourism together we will be better. A FORCE!

Activities/Events

1 & 2 July 2020

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PhocusWire

Travel distribution has evolved faster in the last two years than it has the past two decades. At the heart of this change is the adoption of open marketplaces, driven by distributed ledger technology. This fundamentally different way of looking at the ecosystem that connects suppliers, intermediaries and consumers is becoming more than just a theory, with hotels and airlines understanding the benefits to their business models and the all-important considerations around security. This free webinar, provided by PhocusWire and Winding Tree, is your chance to understand how the distribution model is changing and how players across the industry are seizing the opportunity to think in a new, deeper and more secure way. Key takeaways: • Learn how to promote innovation by opening up your APIs to the worldwide developer community. • Understand how open marketplaces enhance data security through distributed ledger technology. • Speed up settlement times and reduce costs through cutting edge platforms.

OTA

1 July 2020

11:00 AM EST

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CAPA

As aviation and travel enters an unprecedented period of darkness, the industry that emerges will look vastly different than it did before the COVID-19 outbreak. The implications are wide-ranging and highly disruptive. CAPA’s Airline Masterclasses will take a global big picture overview of our industry and discuss where it will be in the next few years from the viewpoint of CAPA’s own experts and a range of industry heavyweights.

Aviation

1 July 2020

1:00 PM GMT

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OAG

A staggered restart to air travel brings with it fresh set of distribution challenges. Travelers are anxious about flying, schedules and re-schedules, ever-updating arrival, quarantine and destination protocols. Online travel agencies, which rose to the top of the distribution pyramid with the mantra of self-service, are now bracing for the new normal. Travelers will demand even more transparency, consultations, hybrid payment and customer support models. To this effect, OTAs will enhance their use of technology and business intelligence tools and evolve into online travel consultants. Topics included : • Potential of travel bubbles • Use of BI tools to predict green shoots, demand • Scope of hybrid sales opportunities • Role of technology in customer service and support.

OTA

1 July 2020

3:00 PM BST

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Skift Forum Europe Virtual Event

Skift

The global Covid-19 crisis decimating the travel industry is presenting steep challenges for Europe, the world’s most strategic tourism destination and its unique tourism economies. As we enter a new phase of recovery planning, an urgent need exists for collaboration between leaders and a transparency of the best ideas in response to this staggering economic impact. With a goal of providing a rapid response and educational resource to the industry, Skift Forum Europe 2020 will now take place via an online video platform on June 30, featuring travel leaders sharing their lessons learned, strategic thinking, and perspectives on finding new growth. With an eye on the future, our global theme for this forum will be: The Decade Ahead: Safeguarding Travel’s Future. As we examine travel in a “stay-at-home” world, it will be crucial for companies across all-sectors - including hospitality, tourism, OTAs, and aviation - to reimagine their businesses as we find a new normal. Skift Forums are known for bringing together the top CEOs and leaders - the people creating and defining the future of travel - to our stage to discuss what’s next and how to drive the industry forward. In 2020, Skift Forum Europe will present frank conversations on what Europe needs now to find its path forward, rebuild its operations, and create resilience for the future.

Tourism

30 June 2020

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RateGain

With stay at home measures being lifted across Europe and US, businesses are preparing to resume operations, tighten cash spends and recover lost revenue due to the impact of the pandemic. As conversation pivot towards resurgence and growth, corporate travel both local and international is expected to play a crucial role in the revival of travel and act as a catalyst to building trust and creation of a #BetterTomorrow. Join corporate travel industry leaders and experts as they Discuss, Deliberate and Decode the future of corporate travel and share strategies that travel and hospitality industry can adopt as they prepare to welcome back corporate travelers in a by invitation only session • How will the corporate travel framework be different in the post COVID era? • Demand management: • What will the triggers for corporate travel in the post COVID era? • How long will it take for corporate demand to reach pre-COVID demand volumes? • Extinction of the Human Connect: With customers accepting that sales reps do not need to meet in person in order to keep the relationship alive, will the art of meet-greet-repeat for sales be a thing of the past? • Impact on policies for corporate travel • Duty of Care: With OTAs beefing up to capture market share by assuring health, hygiene and safety what more can TMCs do to deliver on Duty of care? • Safeguarding the corporate travelers: TMCs Expectations from Hotels? • Social distancing, Sanitation, Hygiene: How will hotels assure that they are safe for the corporate traveler • Price wars in the new normal: Impact on hotel pricing in the post COVID-19 world and the need for rate audits. • Alternate Accommodations and TMCs: Friends or Foes in the post COVID-19 era? • Stop, Start, Continue • Advice from TMCs for Hotels: Top 3 asks • What are TMCs doing to adapt to the new normal?

Corporate Travel

30 June 2020

3:00 PM GMT

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BTN Group

Corporate travel and meetings won't be the same for a while. As the industry looks at an uncertain future, how will travel programs be managed? What safeguards will companies have to put in place; what will corporate travelers demand; and, at least for the short term, how will this all fit into what governments allow? BTN tapped a group of 300 travel buyers to brainstorm recovery strategies and the role of travel managers as employees return to the road. Now's your chance to join that conversation with key industry players, so get your quarantine snacks and coffee, and bring your questions. One thing about the future of meetings and events is clear: Going forward, there will be a virtual component. At first, we may be looking at fully virtual events, but even after the crisis of Covid-19 is in the rearview mirror, the hybrid element will remain. Why? One reason is top of mind now: Medically vulnerable people need to have the opportunity to attend events; hybrid meetings opens that door. We should have been doing this already. But there are less obvious reasons: Cost may be a factor moving forward in financially uncertain times. Hybrid meetings can help cut costs associated with wholly face-to-face events. What about new opportunities? Hybrid meetings are looping in more attendees than their face-to-face counterparts. In addition, the value is different. Remember all that data you wish you could capture during the face-to-face event? It’s literally at your fingertips in a virtual setting. That’s management and sponsorship gold. And don't forget sustainability. More virtual equals more eco-friendly. In this BTN Travel & Meetings Town Hall webinar, we’ll talk about the challenges but also the opportunities inherent in hybrid events, and how some companies have already changed their meetings strategies successfully.

Corporate Travel

30 June 2020

11:00 AM EST

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Travel Media Group

Although the road seems long, every day that passes is one day closer to recovery and a return to “normal.” As restrictions across the country begin to ease, we will see an appetite for travel that the industry has not experienced in a very long time. So how do we prepare our hotel for all of this pent up demand, with Americans anxious to start traveling once again? In this webinar, we will identify who will be the first to travel and explain which information travelers will use to make their booking decisions. Join us to explore what you can do to gain a competitive advantage in your local market and jumpstart your hotel’s path on the road to recovery.

Tourism

30 June 2020

2:00 PM EST

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IDeaS

The global hospitality industry is headed into uncharted territory, but hoteliers must march onward with heads held high. Join us for a live session featuring our team of experts who have been in the trenches with our clients and understand firsthand the challenges you face. We will look at the actions you can take right now to become more proactive and resilient, gain competitive advantage and get your hotel #ReadyforRevenue. • Determine what you need to get Ready for Revenue and prepare for the ‘new normal’ • Understand why revenue management is now more important than ever • Explore the industry’s biggest challenges prior to pandemic and how these have changed • Discover what IDeaS has been doing to support existing clients during the pandemic • Hear what hoteliers should expect from a revenue management system during periods of low or no demand.

Hospitality

30 June 2020

10:00 AM GMT

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ATTA

Adventure Travel Trade Association (ATTA) understands that the Covid-19 pandemic has changed the travel industry. Join ATTA’s technical team, ATTA CEO Shannon Stowell, and Dr. Jim Merlino from Cleveland Clinic, a world renowned healthcare provider, to review the newly released overarching Adventure Travel COVID-19 Health & Safety Guideline and three activity specific Guidelines for trekking, biking, and rafting. A risk self assessment tool will also be shared that creates a common set of language between suppliers and outbound buyers. What will be covered: • Overview on the goals of the Guidelines for the industry • Hear from Cleveland Clinic on how they are supporting the travel industry’s return • ATTA’s technical experts Fabio Raimo and Tom McShane review the approach and tools and review the activities in brief. • A review of the Risk Assessment Tool and Safety Management System best practices • Examples from the industry of next steps and how to use the Guidelines • Q&A with our experts.

Activities/Events

30 June 2020

2:30 PM UTC

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Travel Pulse

Mexico Hotels - Above and Beyond the New Normal • The Hotel Chains in Mexico are in compliance with all national and international biosecurity protocols and are ready to welcome tourists and guests. • While establishing guidelines and protocols, assuring agents/travelers that Mexican hospitality will continue to deliver warm service that has always distinguished Mexico, quality products and unsurpassed service always projecting the culture of being the best hosts as Mexico has often earned that recognition. • Beginning July 1st most tourist destinations in Mexico will be opening gradually and agents and their customers should feel confident to sell and visit Mexico. Easy access to updates on openings, protocols, certificates.

Hospitality

30 June 2020

1:30 PM EST

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ASTA

This series of 30-minute monthly webinars will help current and prospective ASTA members understand the important advocacy work ASTA does on their behalf and give them information and tools to be confident advocates for the travel agency industry.

Travel Advisors

30 June 2020

2:00 PM EST

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BTN Group

Sometimes it's easier not to talk about it. That goes for LGBTQ people but also for their employers. A company that hides behind a blanket corporate policy that "everyone is equal" is avoiding the subject—because one-size-fits-all does not fit everyone well, especially in terms of traveler safety and security. True support for a diverse workforce can occur only when policymakers, decision-makers, managers and employees talk openly and frankly about what individuals need in order to do their jobs safely. In the last days of Pride Month, BTN will focus on the LGBTQ business traveler during this 60-minute webinar. Bring your questions and get some answers!

Corporate Travel

29 June 2020

12:00 PM EST

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PhocusWire

• How have company chiefs dealt with the coronavirus outbreak? • Where are the biggest pressure points in their businesses and the wider industry that might still emerge? • How might particular brands and markets evolve to meet the new set of circumstances that they and travelers find themselves in? Important questions for industry leaders to address in troubled times for one of the biggest business sectors in the world. The next guest on the New Reality With... series is Beth Taylor, global head of marketing and communications at ATPCO.

Aviation

26 June 2020

11:00 AM EST

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CAPA

In the course of completing these studies, and as a result of our continuous monitoring of Indian and global airlines with respect to their fleet and network plans, financing structures, commercial and distribution strategies, human resource and organisational issues, as well as maintenance and operational activities, we have become intimately familiar with the critical issues that drive success. Through this process we track, compile and understand best practices that can serve as benchmarks for the industry. With airlines frequently experiencing challenges during their life cycle, and often failing, CAPA India intends to leverage our experience to present a new airline business model that will be more resilient to external shocks such as fuel price spikes, currency fluctuations, economic downturns, pandemics and others. In this webinar, our consultants and analysts will seek to address the following questions: • How do airline business models in India compare with global best practices? • Within the FSC and LCC segments, are airlines operating the right business model, and what are the associated risks? • Have airlines been able to achieve a non-fuel cost structure that is appropriate for this market? • Do airlines really know their customers? • Why are yields so poor? Can the market actually pay more? Is it the airlines that are driving down fares? • Why have ancillary revenues not been better exploited? • Are airline distribution strategies aligned to the business model they operate? • Is there greater scope for technology and digitalisation to reduce costs and enhance revenue? • Why have Indian airlines not been able to increase aircraft utilisation to international best practice levels? • Can aircraft ownership costs be reduced? • Are Indian carriers over-dependent upon the sale-and-leaseback model to generate cash? • Have airlines in India been able to take advantage of their lower non-pilot cost of labour? Or has this bred lower productivity? • Should airlines buy or lease aircraft? Would a more balanced owned/lease ratio be preferable? • Do airlines have an appropriate risk assessment framework and mitigation strategy in place? • How effective are the Boards of Indian airlines? And is there sufficient independence between owners and management? Our recommendations will be pressure-tested in the second half of the webinar by leading international aviation executives, to be announced shortly. The conclusions will be shared with the industry and government, and will be integrated in the consultative roadmap for a viable and sustainable industry which CAPA is developing.

Aviation

26 June 2020

11:30 AM GMT

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RateGain

With different countries of the world planning to cautiously but surely open up, the Travel and Hospitality industry should prepare itself for business growth and garnering traveler trust, ultimately leading to the creation of a #BetterTomorrow Join us for a fireside chat with industry experts as they discuss: • Impact of COVID-19 on Travel and Hospitality sector of India • Learnings from other markets and expected phase wise development • Coping strategies & best practices to follow • Managing stakeholder and employee expectations • The Next Big Thing

Tourism

26 June 2020

10:30 AM GMT

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PhocusWire

The travel, tourism and hospitality industry should know by now that it has a lot of work to do around diversity. Some advances have been made in recent years on gender equality (but it's nowhere near enough), as our coverage has shown, but recent protests in the U.S. and those that followed in other countries have once again shone a light on how race and the Black community in particular still needs to be part of the same conversation. The reemergence of the issue is obviously welcome and but extremely awkward - travel brands (and the media that cover it) should feel very uneasy about the poor job made so far, over many years, to push the agenda and affect real change in this area. There is another opportunity now to do so, but in a way that is long-lasting rather than piecemeal in nature and temporary in terms of focus. For the latest episode of InPhocus, we spoke to Jamie-Lee Abtar, executive director of U.K.-based BAME Women In Travel, to learn more about the organization and what new steps brands should be considering. Co-hosting this week's episode are PhocusWire's Jill Menze and Kevin May.

Tourism

26 June 2020

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Arival

In this one-day virtual summit, you’ll get exclusive insights on current trends and best practices, and hear from industry leaders across tours, activities, and attractions on the challenges they face – and the decisions they take – on reopening their doors and reviving their businesses.

Activities/Events

25 June 2020

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WTM

Panelists reveal high level projections from close to 200 industry leaders and academics on what the Wellness Tourism Industry might look like in 2030, what 2,000 plus surveyed consumers are saying about Wellness Travel post pandemic, and what governments and tourism officials need to know to best manage the "new normal.”

Tourism

25 June 2020

2:00 PM BST

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RateGain

APMEA, with over 70% of social media penetration, got over 80% of travelers from within the region as per Horwath HTL. Therefore, more than ever before, social media would play a significant role in both increasing engagement, building trust as well as driving revenue for hotels in the new normal.

Hospitality

25 June 2020

7:00 AM GMT

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BTN Group

Given the unprecedented changes in recent months, travel managers need to take a close look at their hotel programs to evaluate what had been working, what wasn’t, and what to fix moving forward. As you prepare for the return of travel and 2021 negotiations, learn about the hotel program practices, satisfaction levels and future plans of more than 280 travel buyers who responded to a BTN Group survey conducted on behalf of RoomIt by CWT in April-May. What lessons can you learn from the research findings? In this hourlong BTN Group thought-leadership webinar, hear travel managers and consultants identify how their programs and strategies likely will change as they begin to source hotels for next year and beyond.

Hospitality

25 June 2020

11:00 AM EST

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The Hotels Network

COVID-19 has put too many travel plans on hold but markets are beginning to open up again. Are you ready at your hotel? Now more than ever, travel decisions are being made online, and having a clear understanding of your markets, online traffic pathways, and direct channel strategy will be key to making a strong comeback. Join us for an interactive discussion, together with Sojern and special guest Jonathon Liu from GLH hotels. We will be sharing creative tactics and practical examples of how hotels can attract and convert website visitors. What's covered - Effective strategies to drive visitors to your hotel website - How to engage website users to generate more direct bookings - Adapting your online communication during reopening and recovery phases - Live Q&A answering all your questions.

Hospitality

25 June 2020

3:00 PM BST

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The Hotels Network

With the impact of the COVID-19 pandemic still being felt across almost every country worldwide, travelers’ needs and expectations have changed completely. While the focus for hotels must be the measures to be implemented for guests on property, it’s important not to overlook the need to adjust the online guest experience as well. Join our live webinar, together with GCommerce, where we’ll be discussing effective tactics and practical examples of how to attract, engage and convert visitors within today's context. What's covered? • How to drive travelers to your hotel website • Tips to engage website visitors and encourage direct bookings • Adapting your communication during COVID-19 • Live Q&A with the experts.

Hospitality

25 June 2020

10:00 AM PT

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Travel Daily

Are you tired of watered-down webinars spewing corporate fluff, focused on the lowest common denominator? TD is bringing together 4 amazing speakers for real dialogue on the hottest must-action topics in the Industry. This isn’t about megatrends – this is about actionable insights.

Hospitality

25 June 2020

3:30 AM GMT

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Phocuswright

Battleground: The Americas features the most innovative early-stage travel startups from North, Central and South America. This online event is dedicated to bringing promising travel innovators into the limelight to demonstrate fresh ideas in front of potential investors and partners. This free event brings together Phocuswright's unparalleled travel industry network in a virtual setting. One company moves on to present at Summit during The Phocuswright Conference among 1,700 of the most influential leaders in travel.

Investors

25 June 2020

2:00 PM EST

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Forbes Travel Guide

What do the world’s most successful Five-Star general managers, chefs and spa directors know? We share 10 key components of leadership that are considered “make or break” in a luxury hospitality environment – with plenty of takeaways for any service business.

Hospitality

25 June 2020

12:00 PM EST

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PhocusWire

The hotel sector is gradually transitioning into a new phase of the coronavirus crisis that will see many properties consider how they can reopen and welcome guests. This will not be an easy task, as budgets are likely to be lower than pre-COVID-19, expectations from customers will be different and there are no guarantees what the “new normal” will be. HSMAI, Sabre and Cendyn are joining forces for a unique webinar with PhocusWire to discuss the implications of this critical period for hotels of all sizes, chain or independent. Key takeaways: • Working with marketing and revenue management to plan your approach, campaigns, rates, promotions, etc. • Managing capacity constraints at your hotel moving forward. • How your RMS can assist with revenue management strategy in the comeback?

Hospitality

24 June 2020

11:00 AM EST

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Hong Kong Tourism Board

The Hong Kong Tourism Board is proud to present the world’s very first industry forum, joined by world’s leaders to discuss new trends on tourism from Hong Kong to Mainland and from Asia to the world in the post-COVID era.

Tourism

24 June 2020

3:00 PM GMT+8

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OAG

Airlines are navigating uncharted waters and, not surprisingly, adopted some very different strategies to get their fleets in the air again. We'll look at some of those strategies and assess the reasons why some airlines are choosing to be bolder than others, and we'll be revisiting the topic later in the summer to see what worked. ● Do LCCs have an advantage when it comes to resuming operations? ● What is the future for network carriers? ● Is there any first mover advantage?

Aviation

24 June 2020

8:00 AM BST

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OAG

Airlines are navigating uncharted waters and, not surprisingly, adopted some very different strategies to get their fleets in the air again. We'll look at some of those strategies and assess the reasons why some airlines are choosing to be bolder than others, and we'll be revisiting the topic later in the summer to see what worked. ● Do LCCs have an advantage when it comes to resuming operations? ● What is the future for network carriers? ● Is there any first mover advantage?

Aviation

24 June 2020

3:00 PM BST

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CTC

The Corporate Travel Community (CTC) turns its attention to the accommodation sector in this, the fifth digital Masterclass Series. Each fortnight, the series has provided insight for travel management professionals on addressing critical issues as they adapt their travel programmes under the impact of COVID-19, and now specifically for accommodation programmes. The ‘new normal’ hotel programme will require a different approach to managing negotiations and include a variety of additional inclusions. COVID-19 is having a profound effect on the global business travel industry, so what will the hotel sector look like in a post-COVID-19 world? Our Masterclass welcomes representatives from both the hotel industry as well as key corporate buyers who will explore: • COVID-19’s impact on the accommodation sector • Adapting to the new world of hotel programme negotiations • Business traveller sentiment • Spatial and sanitation expectations and cleaning regimes • Duty of care roles and responsibilities • Digital contactless services and new technology • COVID-19 impact on the sharing economy – Stayz, Airbnb etc.

Hospitality

24 June 2020

1:00 PM AEST

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Web in Travel

On June 24, WiT will gather the world of online travel together. Over six hours, we will blend the best of virtual and the best of content from across our global community, to create a new kind of experience.

Tourism

24 June 2020

5:00 PM GMT+8

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WTM

Chris Wisson, Knowledge Director of Altiant will be presenting a three-part webinar about post-Covid affluent sentiment. The webinar will present exclusive primary data from Altiant's community of validated affluent/HNW Individuals, conducted within the past four months. It will also feature a Q&A session with ILTM's Portfolio Director, Alison Gilmore about luxury travel in 2020 and beyond. The webinar will firstly look at some key data points about how global affluent consumers expect their luxury spending to shift over the next few months, specifically relating to travel. Using data conducted for the Arabian Travel Market 2020, the webinar will then focus in on the Middle East as a luxury travel destination, before concluding with a Q&A session. We hope you can join us for this informative and actionable webinar.

Luxury Travel

23 June 2020

2:00 PM BST

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ASTA

Hear about Hilton's Clean Stay program. Their newest initiative focuses on the cleanliness that will be visible to all guests. You'll also hear about their latest policy changes and updates to Hilton Honors.

Hospitality

23 June 2020

2:00 PM EST

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BTN Group

Corporate travel and meetings won't be the same for a while. As the industry looks at an uncertain future, how will travel programs be managed? What safeguards will companies have to put in place; what will corporate travelers demand; and, at least for the short term, how will this all fit into what governments allow? BTN tapped a group of 300 travel buyers to brainstorm recovery strategies and the role of travel managers as employees return to the road. Now's your chance to join that conversation with key industry players, so get your quarantine snacks and coffee, and bring your questions. Travel Policy Priorities After Covid-19 is the focus in this second event in this BTN Town Hall Webinar Series. Organizations are looking closely at their travel policies to understand how they may have to change as business travel recovers. New travel preparation elements like personal protective equipment may need to be included; potentially liability waivers. But buying decisions as well may need to change, with policy guiding buyers away from non-refundable tickets or pre-paid hotel rates. And what about mandates and pre-trip approvals? Will policy strength be a focus and how will it be enforced? In this 60-minute BTN webinar, expert buyers will dissect these considerations and more.

Corporate Travel

23 June 2020

11:00 AM EST

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Travel Pulse

Hosts Eric Bowman and Dan Callahan discuss the latest trending topics in the travel industry, including the recent extension of suspension for ocean cruise lines as well as the debate around wearing masks. Later, the two are joined by Rodrigo Esponda, Managing Director of Los Cabos Tourism Board. Esponda details the process of re-opening Los Cabos and the steps they are taking to ensure the traveler's safety as the destination opens back up to tourism.

Tourism

23 June 2020

1:30 PM EST

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CLIA

Participate in this engaging discussion with tourism officials on the island’s experience with travel during the COVID-19 crisis and offer feedback on your experiences and insights with your challenges during this very unprecedented time in the cruise industry. Let’s hold each other’s hand as we seek to relaunch the cruise industry stronger than ever before

Cruise

23 June 2020

1:00 PM EST

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Institute of Hospitality

The session will start by examining the unique revenue management challenges that Covid-19 presents for the hospitality sector with a specific focus on the difficulties of achieving optimal pricing strategies where we have limited forecasting data, social distancing restrictions and uncertain customer demand. The focus will then shift to considering the revenue lessons we can learn from previous sudden and drastic falls in demand, such as the reactions of the industry to 9/11, SARS and the 2008 economic crash – what would we do again, what would we do differently and how does this situation differ? We’ll end by proposing a range of revenue strategies that you could consider for your business to help optimise demand during the recovery period. There will also be plenty of opportunity to ask questions and exchange ideas.

Hospitality

23 June 2020

3:00 PM BST

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PATA

The PATA Dream to Travel Festival brings together travel trade businesses worldwide to learn, network, and celebrate the power of travel during these challenging times. From Berlin to São Paulo, Vancouver to Bangkok, including tourism boards, travel businesses, industry professionals and key policy makers. Not part of the travel trade? If you share a passion for travel, you’re invited. Whoever you are, wherever you are.

Tourism

22 June 2020

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WTM

LGBTQ+ travellers are set to be one of the first target markets to start travelling again once borders are open. This webinar will help you prepare your business to attract this dynamic segment by giving an overview on recent market developments and the strong relationship between LGBTQ+ tourism and equal rights, while also offering insights into the ways destinations and businesses can work together to gain credibility with LGBTQ+ travellers.

Tourism

22 June 2020

2:00 PM BST

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ASTA

With our theme released, our agenda is growing every day with education, speakers, and entertainment, which embody all three of these powerful actions. Join this webinar to learn all the happenings at this year's Essential Industry Event for Travel Agency Professionals. From travel business owner, to advisors, to employees, we are offering something for everyone to take away and boost their business. Invite a friend and tune in! ASTA Global Convention 2020 will take place August 25-28 in Washington, DC.

Tourism

22 June 2020

6:00 PM GMT

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Web in Travel

Aldrin is known in the club scene as “One With Aldrin”, for his signature nights at the legendary Zouk in Singapore as well as clubs all over the world. For as long as he can remember, Aldrin’s been in love with music and while other kids mixed chemicals in a laboratory, he would hide away in his bedroom, mixing music. He believes music unites, heals and celebrates. He’s won numerous awards and recognition – best local DJ in Singapore, Asia’s Number One DJ – he’s been featured on BBC Radio One as well as Singapore’s National Day Parade.

Others

19 June 2020

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ASTA

The countdown to ASTA Global Convention 2020 is on! Are you ready for the trade show? To ensure you maximize your exposure at this year's trade show, join us for a webinar to review the tips and tricks to a successful show experience.

Travel Advisors

19 June 2020

2:00 PM EST

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PhocusWire

• How have company chiefs dealt with the coronavirus outbreak? • Where are the biggest pressure points in their businesses and the wider industry that might still emerge? • How might particular brands and markets evolve to meet the new set of circumstances that they and travelers find themselves in? Important questions for industry leaders to address in troubled times for one of the biggest business sectors in the world. The next guests on the New Reality With... series are Jamie Wong and Erik Blachford, partners at Narrative Fund, a U.S.-based early stage investment fund in consumer technology companies.

Investors

18 June 2020

4:00 PM EST

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IATA

This second webinar on the Industry Restart focusing on System Capability features IATA leading experts who will target topics on slots and ensuring that schedules, as well as services provided to airlines throughout the aviation supply chain, can support the safe restart of operations without delays.

Aviation

18 June 2020

2:00 PM CET

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RateGain

With different countries of the world planning to cautiously but surely open up, the Travel and Hospitality industry should prepare itself for business growth and garnering traveler trust, ultimately leading to the creation of a #BetterTomorrow Join us for a fireside chat with industry experts as they discuss: • Impact of COVID-19 on Travel and Hospitality sector of India • Learnings from other markets and expected phase wise development • Coping strategies & best practices to follow • Managing stakeholder and employee expectations • The Next Big Thing

Tourism

18 June 2020

6:30 AM GMT

View Recording

PhocusWire

Airline e-commerce projects are reasonably straightforward: a deal is signed; a carrier and its software partner spend months scoping out the product; it's built, integrated and testing takes place; and then it goes live. This is a fairly simplified version, of course, but hundreds of such projects take place each year. But as we know, 2020 has not been a typical year for any part of the industry. OpenJaw Technologies had been working with Japan-based carrier ANA since early-2019 to get a retailing platform integrated into the airline's system. As our guest on InPhocus this week says, coronavirus hit "at the business end of things", meaning teams were scattered in various locations, more often than not in their homes, with deadlines to hit and a launch day approaching. Bryan Porter, OpenJaw's chief commercial officer, tells us about how a project can come together in the midst of the most trying of circumstances. This isn't a test of the product (although that had to take place, as part of the final process), but a test of how teams have to adapt to a new business and social environment. Flying solo on hosting duties this week is PhocusWire's Kevin May.

Aviation

18 June 2020

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Skift

Chris Jones, McCarran International Airport chief marketing officer, discusses the steep drop off in traffic when Las Vegas closed down and how traffic is slowly starting to recover now that many shelter-in-place restrictions are easing. Listen to how McCarran is “betting against the spread” by mandating social distancing, disinfecting public areas, and encouraging mask use

Aviation

18 June 2020

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BTN Group

What questions should I ask my supplier partners to know how they’re preparing to support my travelers post-Covid-19? How do I work with suppliers to solve any gaps so my program is ready when travel resumes? If those questions sound like any you have been asking lately, don’t miss this 60-minute BTN Group Thought Leadership webinar, sponsored by Egencia. Get advice from buyers and an industry consultant on how to best manage your supplier relationships to ensure critical requirements are met and travelers feel safe and confident when business travel resumes.

Travel Advisors

18 June 2020

1:00 PM EST

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Forbes Travel Guide

Our team has had the incredible honor of visiting properties in more than 70 countries. In this globe-trotting session, we share stories (and lots of photos) from the road, as well as best practices and trends from cultures and regions worldwide. Prepare to be inspired with ideas you can put into practice anywhere you work.

Hospitality

18 June 2020

12:00 PM EST

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Institute of Hospitality

Join Vandana Dass who will be updating us on the CJRS and what will happen when the scheme closes. What communication you should be having during Furlough, how to bring your staff back to work and what to do about redundancies.

Hospitality

18 June 2020

3:00 PM BST

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ATTA

As the largest country in Central America, Nicaragua offers unique and unforgettable experiences for visitors looking for something different. From culture, nature, and colonial cities to adventure activities, stunning beaches, delicious food and more. Nicaraguans are characterized by being hardworking, hospitable and very friendly. With 26 volcanoes and countless natural destinations, travelers can discover rivers, lakes, and natural jungles all the way from the Caribbean to the Pacific Coast. With a wide assortment of landscapes and habitats that allow for many types of vegetation and animal species to flourish, Nicaragua is proud of its tremendous ecological diversity offering more than 70 unique eco-systems. In Nicaragua you will discover 7% of the world’s biodiversity. Join this destination showcase webinar to learn why Nicaragua is considered “the lungs of Central America”.

Activities/Events

18 June 2020

4:00 PM UTC

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Aviation Week Network

Airlines are in the buyers’ seat. We examine what this means for MROs and suppliers, including contracts and pricing.

Aviation

17 June 2020

10:00 AM EST

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IATA

Following the issuance of the CART recommendations this webinar will focus on passenger process that will support the safe reopening of markets. Hear from IATA and ACI experts cover timely topics including fitness to fly, the airport experience, onboard experience and sanitization and cleaning.

Aviation

17 June 2020

1:00 PM CET

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SATTE

Globally, the gameplay for most of the tourism board and destinations is to harness the potential of domestic tourism to restart and revive the sector. Major think tanks have reiterated that domestic tourism does usually recover before international tourism. According to the WTTC, ‘Travelling in the New Normal’ rests on critical steps and coordinated actions adopted by destinations. Tourism boards and destinations will have to work on new standards and protocols to rebuild trust and confidence which will help in recovering from the crisis. With the opening of transportation, supported by the ease of travel advisories, travellers will carefully select destinations to unwind themselves. Destinations that are within the reach of safe driving distances will emerge as a major draw in the first phase of reopening of tourism. Travellers are looking to travel to safe zones where there is utmost hygiene and safety protocols in place. State Tourism Boards need to turn their existing marketing strategy upside down to influence these travellers. Are State Tourism Boards ready with a proper, directed targeted marketing strategy to instill confidence among the travellers? Some State Tourism Boards are established in domestic market but they also need to tweak their strategy to suit the condition. Few states which were totally dependent on inbound needs to be prepared to run this race. In the new normal phase, states with huge investment won’t be the market mover, but states with out-of-the-box marketing can recover fast.

Tourism

17 June 2020

6:00 AM GMT

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CAPA

Picking up from previous post-COVID Outlook Masterclasses with leading airline CEOs, the next CAPA Masterclass sets out to distil some of that wisdom and add in some science (and art) by laying out CAPA’s new Airline Capacity Projection Model. Applying the Model to various markets across the world offers some unique insights into where the domestic and international growth hotspots might be – or not. By applying the Model in a comparative way to the different markets, some useful guidelines begin to appear. This Masterclass will be dedicated to Asia Pacific and European country markets, where contrasts are often extreme. In the latest Masterclass we leverage off the expertise which drives CAPA’s world renowned analysis, hypothesis and prediction to cut through the noise and answer your questions and concerns. Hear directly from CAPA Chairman Emeritus Peter Harbison who will set the scene with CAPA’s Global Aviation Outlook, including an update on his bold prediction that without proper assistance many airlines would be driven into technical bankruptcy as a result of COVID-19. Hosted by Peter Harbison, the Masterclass will also feature a selection of CAPA’s team of analysts including: Lori Ranson, Senior Analyst - Americas; Jonathan Wober, Chief Financial Analyst; and Richard Maslen: European Content Editor.

Aviation

17 June 2020

10:30 AM GMT

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PATA

With more than 40 years of experience in providing specialized travel health solutions, Robin Ingle, CEO, Travel Navigator™ and Novus Health®, provides an insightful overview of insurance business, from his experience in the industry to how technology can transform its future. Apart from the business talk, this episode also features how he takes part in film production, what he does during the quarantine period, and his inspirational remarks for tourism professionals. - See more at: https://www.pata.org/podcast-travel-to-tomorrow-ep-6-robin-ingle/#sthash.Qn9DOpwA.dpuf

Tourism

17 June 2020

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Travel Weekly

Your clients’ favorite all-inclusive is ready to welcome them back for a safe and unforgettable getaway. Join Sabrina Cendral, Club Med’s SVP of U.S. Sales and North America Marketing, as she shares with you the following exciting updates: • Safe Together, Club Med’s new resort-wide hygiene & safety initiative • Resort reopening details • New Policies, including free cancellations • The Latest Promotions for your clients, groups, and more

Tourism

17 June 2020

2:00 PM EST

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Institute of Hospitality

As an industry we have all been affected by such a unique situation where the future is seemingly unknown. Amber Staynings, Founder of Bums on Seats looks to answer one of the many key questions you may be facing as an Operator. How can fewer bums on seats still be profitable for your business? Living in a new world of social distancing and uncertainty, Amber highlights an adaptable plan of action for any bar, restaurant or pub to focus on, explaining how crucial pre-booked sales will be to business operation, consumer safety and your bottom line.

Hospitality

17 June 2020

3:00 PM BST

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HSMAI ROC@HOME LIVE Virtual Event

HSMAI

HSMAI’s ROC is the premier event for hospitality revenue optimization professionals. In response to the unique challenges of 2020, HSMAI regions around the world are proud to present ROC@Home Live — a day-long experience designed to set the stage for recovery. Neither a virtual conference nor a replacement for HSMAI’s in-person ROC programs, ROC@Home Live is an opportunity for hotel revenue professionals to reset, refocus, and reenergize, with an exclusive toolkit to guide engagement with your team and regional live expert sessions. Make revenue recovery your top priority by joining a global community of hospitality leaders for ROC@Home Live.

Hospitality

17 June 2020

02:00:00 GMT

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Institute of Hospitality

Lolly is a digital commerce business – constantly striving to make improvements and expanding its offering of affordable, flexible PoS, self-serve, payments and loyalty. The team is dedicated to searching for new technological solutions for today’s busy hospitality provider. In this webinar, CEO Peter Moore will address the new technologies coming through and what solutions hospitality providers should be putting on their radar for the decade ahead.

Hospitality

16 June 2020

3:00 PM BST

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Web in Travel

As the business world goes through its biggest transition with Covid-19, we turn the spotlight on growth sectors such as FinTech, MedTech and E-commerce, to see how the business events world can ride on this wave of change. What are the trends driving change in these sectors? Where are the opportunities for business development and growth? What role do business events play in these sectors’ needs to communicate and collaborate, and build commerce? How can event organisers tap into these emerging verticals, and how can they adapt their services in a Covid-19 world?

Others

16 June 2020

5:00 PM GMT+8

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PhocusWire

The fundamental nature of corporate travel management is changing. The traditional process of policy creation and implementation through preferred booking channels has changed due to foundational behavioral changes in the way business travelers plan and book travel. Even as smaller companies and less frequent travelers embrace the concept of travel policy, the way policy is created and enforced has permanently changed. This webinar, produced by TripActions, UATP and Phocuswright, will provide insights into how business travelers shop, book and pay for travel, and the impact on corporate travel policy.

Corporate Travel

16 June 2020

11:00 AM EST

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IATA

This first webinar on the Industry Restart focusing on System Capability will target the topics of airline personnel and airline readiness and measures in place for when operations resume. Listen to expert insights that will cover topics such as operational crew and maintenance staff licenses and training, airworthiness and maintenance of a parked aircraft, fuel contamination, IOSA / ISAGO issues and Insurance.

Aviation

16 June 2020

1:00 PM CET

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WTM

If there is one word that describes travel, it is freedom. This story changed with the global quarantine. Control and constraint has defined our lives for the past three months. How can we move from being put into a corner to turning a new corner in strategic insight in travel? In this panel discussion we will reflect on how we have used Blue Ocean Strategy to create innovative travel & tourism offerings and explore how to apply these proven and practical frameworks and methodologies to create the next generation of travel.

Tourism

16 June 2020

2:00 PM BST

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Web in Travel

At WiT 2009, themed “Tough Love” because the world was coming out of the global financial crisis, Ho Kwon Ping, known for not pulling his punches, called out of the rise of China and the clash of civilisations. A decade later, we revisit him in his home in Singapore to catch up with him on how he thinks Covid-19 will further change the state of play between East and West, what ASEAN should do to save its tourism industry, how this crisis will forge the next generation of leaders in Asia and the terrible dilemma of tourism.

Hospitality

16 June 2020

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Travel Pulse

Hosts Eric Bowman and Dan Callahan discuss the latest trending topics in the travel industry, including the proposed tax break credit for travel and how airlines are cracking down and making sure guests wear masks during their air travel. Later, the two are joined by Scott Keyes, founder of ScottsCheapFlights.com. Keyes shares his insight into the airline industry and provides great knowledge for travelers, from their passenger rights to cheap flight destinations and more.

Aviation

16 June 2020

6:16 PM EST

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CLIA

Join us for an informative webinar about Scenic Group. Scenic Luxury Cruises and Tours has more than three decades of experience creating unforgettable handcrafted journeys for our guests with itineraries to more than 60 countries around the world. Scenic and its sister company, Emerald Cruises are recognized as leaders in the industry.

Cruise

16 June 2020

1:00 PM EST

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IATA

The COVID-19 crisis is showing just how valuable air cargo and supply chains are. Equally, it has shown how fragile supply chains can be. Listen to expert insights on what emerging from the crisis looks like and what an industry blueprint could look like. We will cover topics from digitalization, emerging technology, and new business processes.

Aviation

16 June 2020

1:30 PM CET

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BTN Group

Even before Covid-19, the hassle of unused tickets left in corporate travel management platforms was extraordinary. Various factors, including keeping track of multiple unused tickets on multiple airlines, phone calls with long wait time, and expiration dates have driven business travelers to often ignore unused ticket credits. The current situation has now exacerbated this issue with millions of dollars in what amounts to prepaid travel on the table. As business operate in a leaner global economy going forward, it is more important than ever to book cost-consciously and ensure that no company budget is wasted. Learn how to optimize the value of your virtual stack of unused tickets and multiple waiver policies in this 45-minute BTN Group In the Know webinar, with content sponsored and developed by TripActions.

Corporate Travel

16 June 2020

1:00 PM EST

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Flywire

Few industries have been hurt by COVID-19 as much as travel, and the industry’s ability to bounce back depends largely on one thing: consumer willingness to travel again. Flywire is preparing to release a new research report detailing the results of an independent survey of travelers across the globe. The interactive report looks at how leisure travelers have responded to the recent crisis and their future plans to travel again. Register for this live webinar today to be the first to see the results when the report is released on June 16. We’ll review some of the key findings and discuss the results with a panel of travel industry professionals.

Tourism

16 June 2020

11:00 AM EST

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Travel Weekly

We continue our series of conversations with some of the masterminds of the all-inclusive industry. We invite you to join us as we gather your all-inclusive industry leaders for a brainstorming session on some best practices for re-engaging your customers and hear their take on your mutual business moving forward.

Tourism

15 June 2020

2:00 PM EST

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PhocusWire

• How have company chiefs dealt with the coronavirus outbreak? • Where are the biggest pressure points in their businesses and the wider industry that might still emerge? • How might particular brands and markets evolve to meet the new set of circumstances that they and travelers find themselves in? Important questions for industry leaders to address in troubled times for one of the biggest business sectors in the world. The next guest on the New Reality With... series is Maud Bailly, chief digital officer at Accor, one of the most high-profile hospitality brands in the world.

Hospitality

12 June 2020

11:00 AM EST

View Recording

Hostelworld

• Latest Customer Survey Insights: their thoughts and their next destination • Latest Update & News from Hostelworld

Hospitality

11 June 2020

7:30 AM GMT

View Recording

WTM

The Covid-19 crisis has turned the travel and tourism industry into the world's biggest start-up as companies in the sector have to restart from a baseline of zero. How will tour operators cope with this unwanted reboot and will it be those that have engaged openly with their customers during the crisis that will emerge as survivors?

Travel Advisors

11 June 2020

2:00 PM BST

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Hotelier Summit 2020 Virtual Event

Hotelier Summit

It is often difficult to meet the right people at the right time. To overcome these challenges, we bring together all the stakeholders involved in the decision making process together under one roof - Decision Maker, Specifier, Influencer Model. • Hotel Owners/Developers with existing hotel properties and/or those who are building new hotels • Architects & Interior Designers from the region’s leading firms • Technical Services, Engineering, Procurement, IT, Development professionals from the Brands • All types of Consultants who are involved in hospitality projects • Procurement experts from FF&E and OS&E • Suppliers / Solution Providers.

Hospitality

11 & 12 June 2020

View Recording

RateGain

With different countries of the world planning to cautiously but surely open up, the Travel and Hospitality industry should prepare itself for business growth and garnering traveler trust, ultimately leading to the creation of a #BetterTomorrow. Join us for a fireside chat with industry experts as they discuss: • What are the changing parameters on travel from consumer POV? • How delivering experiential travel can drive a rate premium? • How to activate and focus on Profit maximization mode? • Brands in today’s time have been as much impacted on business like the independent in terms of business loss. How Preferred is looking at the recovery road ahead?

Tourism

11 June 2020

9:30 AM GMT

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PhocusWire

Tours, activities and attractions are at the sharp end of figuring out how to recover from the coronavirus pandemic. They are, at least in the leisure segment of the travel industry, often the reason why people travel in the first place. But for many of those that are located in countries that are able to start reopening, they are realizing that it's hard having to grapple with issues around hygiene, social distancing and, of course, attracting visitors. Luuc Elzinga, president of Netherlands-based Tiqets, which takes bookings for big-ticket attractions around the world, joins us on the latest episode of InPhocus to talk about the issues that many suppliers are facing. We also get into the tactics that attractions are using to market to new audiences (essentially, domestic and local customers) and the on-site challenges that need to be addressed. Hosting this week's episode are Alice Jong of Phocuswright and PhocusWire's Kevin May.

Activities/Events

11 June 2020

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PhocusWire

PhocusWire's Global Startup Showcase, presented by Phocuswright Innovation and WiT, brings together an expert panel of investors and startups to shed light on the future of investments, how startups are navigating the crisis and more.

Investors

11 June 2020

9:00 AM EST

View Recording

PATA

During this webinar, you will learn about the tourism marketing strategies and practical examples that different companies have implemented during the COVID-19 pandemic, which will provide you with insights for your own business’ strategy. The webinar will provide an overview of the latest Chinese tourism marketing updates. It will explain the different marketing strategies, latest technologies and action points needed to attract the Chinese market. Apart from that, the webinar will also look beyond the Chinese market to show examples of other regions and their marketing strategies amidst COVID-19. What you'll learn: - Latest update for China outbound tourism marketing - Content creation and promotion for the Chinese market - Sales channels for the Chinese market - How to welcome Chinese visitors as travel restrictions ease - Case studies and interesting examples from other regions of the world.

Tourism

11 June 2020

8:00 AM GMT

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Forbes Travel Guide

When it comes to sweeping guests off their feet, we assume we need to pull off grand gestures. But instead of thinking big, what if we think small? We will share creative ways staff members have wowed guests through a healthy obsession with the details.

Hospitality

11 June 2020

12:00 PM EST

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Institute of Hospitality

Patrick will be talking you through “WHY” the platform was created, “WHAT” work they have been doing so far and “HOW” they plan to positively impact the culture of the hospitality industry! Walking you all through the process of providing preventative and holistic approaches to working on the mental and physical health of the people inside of the industry. Patrick will finish off with an invitation to connect individually and create a working relationship going forward.

Hospitality

11 June 2020

3:00 PM BST

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ATTA

Covid-19 is a huge challenge for everyone, particularly in the travel business, but we are up to it—if we know how to manage fear, stress, and the mind that creates them. This two hour interactive webinar shows how to do that. The Calm in the Storm training, led by stress management leader Joe Robinson, helps you navigate change, uncertainty, and stress in the new normal as well as manage demands of the job and life that push our buttons. Turn off the false danger signal of stress, and the stress response stops in four minutes. The program gives you tools to manage reactions and emotions at the center of the stress cycle. Since our thoughts are what generate stress, you learn how to reframe the false stories of stress and think before you react. You learn key stress-reduction techniques as well as strategies to work more effectively, from reducing time urgency to better boundaries. We all have, not just a physical immune system, but a psychological one. This program shows how to activate it through the science of optimistic explanatory style, the engine of resilience.

Activities/Events

11 June 2020

3:00 PM UTC

View Recording

Aviation Week Network

Assessing what the engine leasing market will look like as the market recovers from the COVID-19 pandemic including the competitive landscape for lessors, spare engine supply/demand and material pricing. What’s the outlook for green-time engines?

Aviation

10 June 2020

10:00 AM EST

View Recording

WTM

One thing is for sure, no one is thinking that the world will return to how it was pre- the Coronavirus pandemic. There will be a ‘new-normal’. We don’t yet know what form this will take but with ongoing social distancing and many people having lost their jobs, travel and tourism will suffer at least as much as any other industry. There will be a significant reduction in the number of people who are prepared to or can afford to travel. Thus, it will be vital for travel and tourism players to harness latest developments in technology to both operate at maximum efficiency and attract those customers that are willing and able to travel. Next generation technologies such as Artificial Intelligence, Chatbots, Voice Search and the Internet of Things will all have a role to play. In this webinar, you will hear from three leading-edge speakers who will give you their expert insights into their particular areas of expertise and how to harness technology opportunities in a post-viral world. Joel Brandon-Bravo, Vice President of Travel and Digital Solutions, TransPerfect, will be discussing the use of AI-driven, machine learning chat bots and translation platforms to cost-effectively manage customer service queries and attract more customers from across the globe. Jean Noel Lau Keng Lun, Vice President Product Management, Accor will talk about how digital and physical technologies can be (and is being) applied or re-purposed towards safe guest-welcome in Accor’s hotels. Robert Gray, Chief Technology Officer, Topflight Travel Group, will discuss using the latest software development techniques, artificial intelligence and pervasive connectivity to maximise efficiency in tour operations, including internal operations such as call centre efficiency, CRM and connectivity to external suppliers.

Tourism

10 June 2020

2:00 PM BST

View Recording

PATA

With a global pandemic impacting travellers and tourism businesses around the world, Travel To: Tomorrow provides a dose of imagination, insight and inspiration for navigating a path forward. In this podcast series, PATA CEO Dr Mario Hardy talks to prominent speakers, leading futurists and industry pioneers to define the emerging future of the travel and tourism industry. Episode 5: Alicia Garcia Herrero With the current pandemic crisis, the tension between China and the US, and the upcoming US election, Dr Mario Hardy and Alicia Garcia Herrero, the Chief Economist for Asia Pacific at Natixis, take into account the ongoing issues globally and discuss their impact on the financial market as well as provide the outlook for the future.

Tourism

10 June 2020

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RateGain

RateGain, IQ Sales, Mervis Group, Hotel Dog and Bookonlinenow bring to you an invite only webinar that will give you an exclusive chance of knowing about the state of Baltics & Eastern European market and how to navigate through the unchartered waters of COVID-19 for a #BetterTomorrow. Join this webinar to know: • The latest news and current happenings in the market • Distribution landscape changes: Diversification, Content, Renewals and Technology • Crafting an engaging guest experience with hospitality technology • Relevant coping strategies and best practices to increase direct bookings • Reopening Preparations: How hotels can plan for short-term activities to achieve the mid to long-term vision?

Hospitality

10 June 2020

11:00 AM CET

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Skift

While the ability to make travel plans has ceased during the spread of Covid-19, the role of the travel advisor and ability to forge trust with travelers is as important as ever. In these uncertain times, travel advisors have been a source for accurate information on travel restrictions, options for future travel, including postponement or cancellation, what insurance options may be important to be prepared when abroad, and understanding the needs of customers as the industry works to shift in response. Join Skift editors and research analysts, along with leaders from travel agencies and travel management companies, as we discuss how the industry can be prepared for recovery and what travelers will need to regain confidence post-crisis.

Luxury Travel

10 June 2020

11:00 AM EST

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ASTA

You’re new to ASTA and probably thinking, “I’m a member, now what?” Join the ASTA membership team for this interactive webinar that will get you acclimated to your membership. We will show you how to maximize your ASTA affiliation, showing you how to navigate the resources, tools and programs that are now at your fingertips. We want to make this as personal and as relevant as possible so don’t be surprised if we ask you a few questions about yourself and your agency.

Travel Advisors

10 June 2020

2:00 PM EST

View Recording

IATA

This webinar will consider the potential liability of airlines to passengers under the Montreal and Warsaw Conventions COVID-19 infection onboard aircraft and while passengers are in airports. It will consider mitigation that might be taken in respect of any such liability, including a review of relevant ICAO and WHO Regulations, and IATA guidelines and practices; and will address the relevance/use of the US doctrine of federal pre-emption in this context.

Aviation

10 June 2020

2:00 PM BST

View Recording

CTC

The Corporate Travel Community (CTC) is proud to present our fourth digital Masterclass Series: Towards the ‘new normal’ travel programme to our valued CTC members and the broader corporate travel industry. Each fortnight, the series will provide insight for travel management professionals on addressing critical issues as they adapt their travel programmes under the impact of COVID-19. COVID-19 is having a profound effect on the global business travel industry, more than any previous event. After weeks, even months following social distancing guidance and restricted to our homes most regular travellers will be eager to get back into the real world but what will managed travel look like as the industry comes out of this pandemic? Our masterclass welcome ATPI, Global Board Director, Peter Muller and an array of leading corporate travel buyers globally to discuss: The future of managed travel; • How will technology drive efficiency in a post COVID world? • Client expectations; • NDC is going in 2020/21; • Evolving and adapting business travel to meet the needs of the new traveller; • Technology enhancements to watch out for. Buyers of Travel and Custodians of Corporate Travel programmes are welcoming relevant information to aid them in navigating today’s unchartered waters. We welcome you to register for this and upcoming CTC Masterclasses as we delve into each of these topics in more detail and welcome a fresh cast of industry experts to share their experiences.

Corporate Travel

10 June 2020

1:00 PM AEST

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Aviation Week Network

Join us for a two-part Webinar Series focusing on the damage COVID-19 has caused in aircraft finance markets, to aircraft owners and what the implications are to the other parts of aviation. Airlines have long depended on the steady traffic growth and long-term value retention of aircraft to allow them to finance their fleets. COVID-19 has changed both of those fundamentals. So, aircraft finance is rocked to its core. Airline counterparty credit issues are rampant. Demand for both new builds and redeployments of off-lease or defaulted aircraft is virtually gone. How will restructuring, refinancing and deliveries get funded?

Aviation

9 June 2020

11:00 AM EST

View Recording

PhocusWire

The global hotel industry is facing unprecedented challenges and uncertainty in the aftermath of the COVID-19 outbreak. Which regions will recover first? Will there be a significant shift in traveler expectations? How should hoteliers navigate consumer behavior and fluctuating market demand? To find answers, experts from Amadeus and HSMAI conducted extensive industry research to support hoteliers with key considerations when building and launching a crisis recovery plan.

Hospitality

9 June 2020

11:00 AM EST

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Skift

Bombardier exits the commerical aviation market, and Mitsubishi considers what comes next with the MRJ. Aerospace journalist Jon Ostrower of The Air Current joins host Madhu Unnikrishnan to explain what he calls the rapidly moving tectonic plates in the airframer world.

Aviation

9 June 2020

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Travel Pulse

Hosts Eric Bowman and Dan Callahan are back to discuss the latest trending topics in the travel industry, including how the travel industry can do its part in the fight against racism and a new online tool that tells you which countries are allowing travel. Then the hosts are joined by Vicki Freed, SVP, Sales and Trade Support & Service at Royal Caribbean. She shares her thoughts on how the cruise industry can bounce back, a brief tease into what Royal Caribbean is planning to do to keep passengers safe on board, what sets Royal Caribbean apart from other cruise lines as well as her tips and insights for travel advisors.

Cruise

9 June 2020

3:27 PM EST

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CLIA

It’s time to embark with Avalon on a choice of 80 cruises on 10 rivers through 20 countries in Europe, Asia, and South America. No other fleet of river cruise ships offers travelers a view of the world like Avalon Suite Ships®, featuring Avalon Panorama Suites SM, with the widest-opening windows, the industry’s only Open-Air Balcony, SM and beds facing the incredible views. Join us as we share tips and tricks to help you grow your business in 2020 and beyond!

Cruise

9 June 2020

1:00 PM EST

View Recording

Web in Travel

From a stellar 2019 in which the only thing to worry about was how to deploy the right technology for a changing customer, corporate travel has been dealt a triple whammy – the stoppage of travel, a looming economic recession and limitations on the travel journey, when we can travel again. This episode, moderated by corporate travel veteran and travel tech evangelist, Johnny Thorsen, will examine the sector from several perspectives. How are corporate clients rethinking their programmes and health and safety protocol as they pick up the threads of their business? How are travel management companies rethinking their tech stack for a new tomorrow? Will data, unmanipulated by the human hand, become even more critical in decision-making? How will new tech tools enabling trip planning in fresh ways change the game? It is clearly time for every player in the corporate travel chain to rethink their place and to ask hard questions. This panel will do just that.

Corporate Travel

9 June 2020

2:00 AM UTC

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RateGain

Digital Media permeate the everyday lives of travelers. Due to the COVID-19 pandemic, it has become critical to focus on the brand recall and hospitality re-launch with the help of digital essentials. Join our webinar to learn from the leaders about the best practices of the digital relaunch strategy for hotels.

Hospitality

9 June 2020

11:00 AM CST

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Institute of Hospitality

Join a conversation between Professor Peter Jones and Professor David Foskett. Key points of the conversation being a focus on the radical changes now taking place, whether or not these will be permanent changes and how these changes will impact on hospitality in the future.

Hospitality

9 June 2020

3:00 PM BST

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TravelAge West

Melbourne, Australia-based Jenny Gray is a senior product manager at Intrepid Travel, which offers more than 1,000 adventure travel itineraries all over the world, including on all seven continents and in 120-plus countries. Gray caught the travel bug long before she began working at Intrepid about 10 years ago. Born in Sydney, Australia, she spent much of her childhood living and attending an international school in Fiji — a beloved place that taught her to celebrate diversity. After working at a ski vacation wholesaler in Australia, she next moved to London for a job at Exodus Travels. Then, Gray says, she was “in the right place at the right time,” as Exodus Travels and Intrepid Travel merged. Back to Australia she went, taking on Intrepid’s role of regional product manager of the Middle East and Africa. In this episode of Humans of Travel, Gray shares why she championed the tour operator’s female-led range of Women’s Expedition Trips, which was launched in 2018 on International Women’s Day. The product is near and dear to her heart. She also opens up about an ongoing challenge in her personal life: battling infertility, which was followed by a devastating miscarriage late last year. She hopes that by sharing her story, other women facing the same challenges will feel less alone.

Travel Advisors

8 June 2020

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Genre Hotels

Genre Hotels will host another amazing Hospitality Mastermind Webinar with Jessica Blotter, CEO and Co-Founder at Kind Traveler. Jessica will expand on "The Future of Travel is Sustainable".

Hospitality

6 June 2020

1:00 PM PT

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Skift

Oyo has been in the eye of the storm for the last year, for many reasons Skift has covered over time. But with coronavirus shutting down a big part of its business in India, China, and other countries, the acceleration of its troubles have continued. Through it the charismatic founder and CEO Ritesh Agarwal has been front and center in making sure the high-profile company survives this, through instituting various cuts and financing moves. The company now says it has enough money for next three to four years and has no plans to exit any of the 80 markets it is in.

Hospitality

6 June 2020

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Aviation Week Network

The drastic effects of COVID-19 on aircraft demand have been well reported. But what is the long-term structural impact on airline networks, and how does that change which type of aircraft will be in demand when better times return? With Boeing’s NMA dead for now, what key product decisions will air framers face to remain competitive in the long run? And can Embraer survive on its own? London-based aerospace analyst Sash Tusa joins Aviation Week editors to discuss the paths forward for commercial aerospace.

Aviation

5 June 2020

10:00 AM EST

View Recording

MG Group

What Indonesian Travel agents should do to grow and win during the coming recovery?

Travel Advisors

5 June 2020

2:00 PM GMT+7

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Web in Travel

As Australia slowly awakens, so is Luxury Escapes, the company that grew out of packaging luxury hotel experiences for Australian customers and, in the last seven years, has cast its net wider to Asia. Like other travel companies, it too had to deal with a crisis of cancellations and change requests but its ability to move quickly to a self-service model with its “My Escape” feature helped cushion it from a worse impact, and its roots in the “Buy Now, Book Later” product line has also meant that even in the depths of the crisis, it was able to get bookings and payments with its built-in flexibility.

Luxury Travel

5 June 2020

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Arival

Times like these call for innovation and creativity. Every company that wants to stay in business has an opportunity to do that by thinking differently. Learn from the experiences of four entrepreneurs who have re-invented themselves for now and into the future.

Tourism

5 June 2020

11:00 AM EST

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RateGain

With different countries of the world planning to cautiously but surely open up, the Travel and Hospitality industry should prepare itself for business growth and garnering traveler trust, ultimately leading to the creation of a #BetterTomorrow Join us for a fireside chat with industry experts as they discuss: • How should corporate travel managers prepare for recovery? • Will Corporate travel face increased competition from OTAs? • How would 'Duty of Care' change in the new normal? • Processes that corporate travel companies are implementing to ensure safety and hygiene • Bleisure - Life saver or a dying trend from the Pre-covid world.

Corporate Travel

5 June 2020

10:30 AM GMT

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Aviation Week Network

The Pentagon’s Space Development Agency (SDA) is finally gaining traction and seeking pitches for its architecture of satellites that can fulfill military objectives for communication, navigation, missile warning and tracking. Eventually, the agency may send thousands of satellites into orbit. But what is that constellation going to look like? What are the risks ahead? If the U.S. is buying thousands of satellites, how does that change its military strategy? And how might that affect how the commercial industry uses space? SDA’s Director, Derek Tournear, joins Aviation Week Network to discuss these questions and how his organization is likely to transition into the fledgling Space Force.

Aviation

4 June 2020

10:00 AM EST

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WTACH

In the ‘Keeping the Dream Alive - Tourism Expert Recovery Series’ WTACH brings together a host of international authorities to share their knowledge and experience in managing crisis ‘recovery’ within their specific disciplines or industry sectors. Its purpose is to provide destinations and tourism businesses practical insights to assist them to emerge from recovery faster. Each of the 12 episodes in the series will be moderated by Ged Brown, CEO of Low Season Traveller who will engage the guests in an informal manner to help dig deeper into their area of expertise. Following the discussion we encourage all participants listening to the series to share their questions, ideas and experiences related to COVID-19. Each episode will also then be available on the WTACH website www.wtach.org In the final episode of series one, Episode 12 provides concrete evidence of how our situation is evolving. Olivier Ponti, VP Insights of Forward Keys will take us through a session on #FactsnotFear A Real Time Insight into the Current Trends.

Tourism

4 June 2020

6:00 AM GMT

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Viator

Learn how to make your company and experiences stand out in a crowded space (both online as well as locally). We'll discuss how to make your brand and voice representative of who you are, what you offer and something that would be recognized and compelling to travelers.

Activities/Events

4 June 2020

3:00 PM GMT

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PATA

From early January 2020, the COVID-19 is dramatically impacting all players of the travel and tourism ecosystem, with various levels and consequences for destinations. Among must-track indicators for DMOs (bookings, post-crisis visitation recovery, Professionals’ opinions, etc.), the overall ‘sentiment’ shared on global social web channels is focal to monitor as reflecting both the state of opinion related to travel and tourism in overall (optimism, pessimism, growing issues and concerns) and the virality and impact of the crisis on specific destinations’ attractiveness. TCI Research is mobilised to help DMOs monitor the COVID-19 impact on their destination brand reputation, so as to start planning the expected rebound with appropriate branding efforts. The TCI Destination Data Recovery Kit includes notable insights on destinations’ brand reputation content to restore and set priority markets to address. During this webinar, TCI will share key insights from its social listening tracker (TRAVELSAT Sentiment Index) and analyse the COVID-19 impact on Asia Pacific reputation built from web social conversations at large that can alter destinations’ attractiveness. The focus of this webinar includes: • What drives COVID-19-related social conversations about travel & tourism in overall (concerns, growing issues, post COVID-19 sentiment drivers)? • How is the sentiment toward Asia Pacific destinations impacted by the crisis? What is the trend from the beginning of the crisis? Compared to other regions? • Which markets are mostly at risk as massively exposed to negative stories? • What tourism verticals’ e-reputation in Asia Pacific has been mostly damaged (airports, hospitality, cruise, airlines, cultural, entertainment, events, MICE)? • Examples of specific Asia Pacific destinations’ brand impact. • Key vigilance points to watch/address about destination brand attractiveness, to be considered for planning a successful rebound.

Tourism

4 June 2020

2:30 PM ICT

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ATTA

Join Shannon Stowell, CEO of ATTA, for a live Campfire Chat with Jim Gilmore, a leading expert on creating customer value through experiential marketing and co-author of The Experience Economy. As services are increasingly becoming commoditized, learn about creative ways to encourage customers to spend their time and money on experiences—memorable events that engage them in an inherently personal way. Let us know what advice will benefit you most by submitting a question in advance to help guide the discussion. The new ATTA Campfire Chat series brings inspiration and vision from dynamic thought leaders whose areas of expertise inform and guide the adventure travel industry. Along with other efforts to regularly engage the global ATTA community in your remote settings, these short virtual interviews hosted by ATTA executives are designed to provide a brief but thoughtful reflection on issues you are facing now that will affect tourism tomorrow.

Activities/Events

4 June 2020

4:00 PM UTC

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Web in Travel

In unity with Travel Weekly, WiT is bringing its “Postcards From Asia” column into an event to update audiences in the Americas on the latest happenings in Asia as parts of the region emerge from Covid-19 lockdowns. From China and Hong Kong to Thailand and from hospitality to tours and activities, and cruises, this panel will delve into the green shoots taking root as travel slowly recovers. It will look at the processes being taken to win traveller confidence, the efforts being taken by industry players to restart their businesses and lessons that can be gleaned from the region.

Tourism

4 June 2020

1:00 PM UTC

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MG Group

“There is No New Normal” Chetan KAPOOR, founder of VIDEC and Brett Henry debate 3 of the hottest current topics in the recovery and we are keeping score.

Tourism

4 June 2020

2:00 PM GMT+7

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RateGain

With different countries of the world planning to cautiously but surely open up, the Travel and Hospitality industry should prepare itself for business growth and garnering traveler trust, ultimately leading to the creation of a #BetterTomorrow Join us for a fireside chat with industry experts as they discuss: • Impact of COVID-19 on Travel and Hospitality sector of Asia Pacific • Learnings from other markets and expected phase wise development • Coping strategies & best practices to follow • Managing stakeholder and employee expectations • The Next Big Thing

Hospitality

4 June 2020

10:30 AM GMT

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