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This is Your No-Nonsense Guide to Discover Travel Startups
In my decade of analyzing the digital travel industry and particularly startups, I have been overwhelmed – and often bombarded – by the existing framework to discover new companies. Innumerable e-mail alerts, press releases, company briefings, newsletter sign-ups, media spotlights,...
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AITS Customer Support
How airlines can improve customer service via their apps?
Consumers primarily communicate via social networks and messaging apps on their mobile devices, which means airlines should be utilizing those channels to offer customer support and drive brand loyalty. But how many have an active presence? According to research from...
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AITS Payments
Which payment methods are accepted by airline apps?
As consumers diversify how they pay for things - using everything from debit and credit cards to PayPal and WeChat Pay, airline apps need to broaden their payment offerings. According to research from videc, which analyzed airline apps on Android...
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AITS Ancillaries Comparison
Low-cost carrier apps benefiting from diverse ancillary offerings
As travelers grow accustomed to individualized offerings - paying for things like insurance, baggage and seat and meal selection separately - airlines stand to gain by unbundling services. According to research from videc, which analyzed airline apps on Android devices,...
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AITS Mobile Shopping
What airlines stand to gain from better mobile apps?
Many airline mobile apps in the Asia Pacific region are still in their infancy when it comes to the search and booking process. According to videc research that examined 51 Android-based airline apps, 98% of APAC airline apps have an...
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