All airline apps in 3Q19 include flight booking history. This key aspect of itinerary management not only lets travelers track their activities, but also becomes a base for airlines to overlay a variety of ancillaries to upsell, offer customer support, and integrate loyalty and partner benefits programs

In 3Q19, all airline apps analyzed offer passengers the ability to cancel their flight bookings, as well as modify it through their Android apps – a significant milestone compared to the earlier analysis.

One would have thought that all airlines would get on the mobile boarding pass bandwagon without exception. But the statistic has actually fallen quarter-over-quarter from 94% in 2Q19 to 91% in 3Q19. Whether the airline mobile app supports transactions or not, offering boarding passes is perhaps the most valuable asset an airline could offer its on-the-go, environment-friendly traveler.

As one of the most-used services that come into play even before the traveler boards a flight, the ability to check-in natively via mobile apps is still surprisingly missing from a few apps. Up to 84% of airline apps analyzed in 3Q19 offered mobile check-in, down from 89% in 3Q19. Airline apps which do not offer native mobile check-in experience redirect fliers to their websites.