Payments On Airline
apps 1Q19
Several airlines have stated their aspirations of replicating e-tail web-sites by selling diverse products to its massive consumer base. To do so, airlines not only have to bridge the gap between demand and supply, but also simplify the payment experience. Generally, global airlines have to support multiple payment options to be relevant in across markets. This edition of videc's App in the Sky explores the supported payment methods within airline apps.
Credit Cards
Credit cards are by far the most popular payment method featured within airline apps. Virtually all airline apps support this payment mode, and only those airlines who do not have native apps are considered as exceptions.
94%
Total
91%
Full Service Carriers
100%
Low-COst Carriers
Airline apps that do not offer credit card payments
Debit Cards
In spite of a relatively cheaper, faster processing and reconciliation it is very surprising that a lower number of airlines support debit card payments vs. credit cards within their apps. Three out of four airlines support debit card payments within apps, but quite a few prominent low-cost carriers did not feature those.
73%
Total
70%
Full Service Carriers
80%
Low-Cost Carriers
Airline apps that do not offer debit card payments
Internet Banking
Similar to debit cards, Internet banking is a direct debit payment method used by billions worldwide for instantaneous and virtually-free payments settlement. Yet, just two in five airline apps support net banking, driven primarily by low-cost carriers.
39%
Total
33%
Full Service Carriers
55%
Low-Cost Carriers
Airline Apps that support internet banking
Digital Wallet
(PayPaI, WeChat, AliPay, Paytm etc .)
Electronic wallets offer users the convenience of storing multiple payment methods in a single application or service. Wallets typically minimize the friction within the payment gateways, thus making the user experience faster. Examples of digital wallets include PayPal in the U.S. to AliPay in China and Paytm in India. However, wallets are the least integrated payment method across airline apps. Partly because digital wallets are very local in nature and each market has unique digital wallet regulations.
36%
Total
28%
Full Service Carriers
55%
Low-Cost Carriers
Airline apps that support Digital Wallets
videc's App in the Sky is an infographic series based on our analysis of 66 airline Android-based apps.videc conducted the research in March 2019 to identify and assess flight shopping and booking functionalities, ancillary products, services, travel management tools, etc. integrated within the airline Android apps.The airline apps were evaluated on 37 unique aspects/components across various stages of app launch, flight search, booking, travel management, loyalty/customer logins, products sold, payment methods and customer support. video shall not be held responsible for any loss - tangible or intangible, due to the inclusion (or not) of the analysis in videc's App in the Sky.
Payments On Airline
apps - 1Q19
Several airlines have stated their aspirations of replicating e-tail web-sites by selling diverse products to its massive consumer base. To do so, airlines not only have to bridge the gap between demand and supply, but also simplify the payment experience. Generally, global airlines have to support multiple payment options to be relevant in across markets. This edition of videc's App in the Sky explores the supported payment methods within airline apps.
Credit Cards
Credit cards are by far the most popular payment method featured within airline apps. Virtually all airline apps support this payment mode, and only those airlines who do not have native apps are considered as exceptions.
94% - Total
91%
Full Service Carriers
100%
Low-COst Carriers
Airline Apps that do not offer credit card payments
Dedit Cards
In spite of a relatively cheaper, faster processing and reconciliation it is very surprising that a lower number of airlines support debit card payments vs. credit cards within their apps. Three out of four airlines support debit card payments within apps, but quite a few prominent low-cost carriers did not feature those.
Airline Apps that do not offer debit card payments
Interne Banking
Similar to debit cards, Internet banking is a direct debit payment method used by billions worldwide for instantaneous and virtually-free payments settlement. Yet, just two in five airline apps support net banking, driven primarily by low-cost carriers.
39%
Total
33%
Full Service Carriers
55%
Low-Cost Carriers
Airline Apps that support internet banking
Digital Wallet
(Pa yPa I, WeC ha t, AliPa y, Pa ytrrt etc .)
Electronic wallets offer users the convenience of storing multiple payment methods in a single application or service. Wallets typically minimize the friction within the payment gateways, thus making the user experience faster. Examples of digital wallets include PayPal in the U.S. to AliPay in China and Paytm in India. However, wallets are the least integrated payment method across airline apps. Partly because digital wallets are very local in nature and each market has unique digital wallet regulations.
36%
Total
28%
Full Service Carriers
55%
Low-Cost Carriers
Airline Apps that support internet banking
videc's App in the Sky is an infographic series based on our analysis of 66 airline Android-based apps.videc conducted the research in March 2019 to identify and assess flight shopping and booking functionalities, ancillary products, services, travel management tools, etc. integrated within the airline Android apps.The airline apps were evaluated on 37 unique aspects/components across various stages of app launch, flight search, booking, travel management, loyalty/customer logins, products sold, payment methods and customer support. video shall not be held responsible for any loss - tangible or intangible, due to the inclusion (or not) of the analysis in videc's App in the Sky.

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