Flight Itinerary Management
on Airline apps 1Q19
Among the aspects that mobile apps beat desktop websites to is the instantaneous access to various services, purchase history, support and changes, any time and any place. Keeping the digital evolution and the quest for self-service in mind, itinerary management is a crucial consumer offering that airlines offer. For most part, airlines' itinerary management flow and experience on mobile apps mirror those on their websites. This edition of videc's App in the Sky examines airlines' progress in including various post-booking services on their Android apps.
Mobile Check-in
For travelers on the go, having the ability to check into their flights via apps is a must. Most of the airline apps now deliver a seamless check-in experience - pretty much a reflection of browsers. Yet, some airlines have left this crucial offering; and they redirect the flyer to their websites.
92%
Total
95%
Full Service Carriers
95%
Low-Cost Carriers
Airlines that do not offer mobile check-in
Booking Modification
and Cancellation
More airlines offer travelers the ability to cancel their flight bookings than modifying it from their Android apps. While self-service flight modification and cancellation experience has improved significantly, there is still much more left to be desired. Given the complex nature of systems airlines use, the challenges associated with them still not translate into simple front-end experiences for travelers.
Modification
Cancellation
Total
92%
94%
Full Service Carriers
89%
91%
Low-Cost Carriers
95%
100%
Airlines apps that do not offer booking modification and cancellation
Mobile Boarding Pass
It is 2019, and it is astonishing that despite investing in consumer apps, several airlines still do not offer mobile boarding passes. Regardless of the airline mobile app supporting transactions or not, boarding passes are perhaps the most valuable asset an airline could offer its traveler in motion. Mobile boarding pass is the ultimate answer to the means.
94%
Total
91%
Full Service Carriers
100%
Low-Cost Carriers
Airlines apps that do not offer mobile boarding pass
Flight Booking History
Itinerary management and support would be incomplete if airline apps did not fetch travelers' flight details. Injecting booking history within apps not only let's the traveler track their activities, but becomes a base for airlines to overlay a variety of ancillaries to upsell, offer customer support, integrate loyalty and partner benefits programs. Similar to other functionalities, 9 out of 10 airline apps feature booking history within their apps.
92%
Total
91%
Full Service Carriers
95%
Low-Cost Carriers
Airlines Apps that do not offer flight booking history
videc's App in the Sky is an infographic series based on our analysis of 66 airline Android-based apps.videc conducted the research in March 2019 to identify and assess flight shopping and booking functionalities, ancillary products, services, travel management tools, etc. integrated within the airline Android apps.The airline apps were evaluated on 37 unique aspects/components across various stages of app launch, flight search, booking, travel management, loyalty/customer logins, products sold, payment methods and customer support. video shall not be held responsible for any loss - tangible or intangible, due to the inclusion (or not) of the analysis in videc's App in the Sky.
Flight Itinerary
Management
on Airline apps - 1Q19
Among the aspects that mobile apps beat desktop websites to is the instantaneous access to various services, purchase history, support and changes, any time and any place. Keeping the digital evolution and the quest for self-service in mind, itinerary management is a crucial consumer offering that airlines offer. For most part, airlines' itinerary management flow and experience on mobile apps mirror those on their websites. This edition of videc's App in the Sky examines airlines' progress in including various post-booking services on their Android apps.
Mobile Check-in
For travelers on the go, having the ability to check into their flights via apps is a must. Most of the airline apps now deliver a seamless check-in experience - pretty much a reflection of browsers. Yet, some airlines have left this crucial offering; and they redirect the flyer to their websites.
92%
Total
95%
Full Service Carriers
95%
Low-Cost Carriers
Airlines that do not offer mobile check-in
Booking Modification
and Cancellation
More airlines offer travelers the abilityto cancel their flight bookings than modifying it from their Android apps. While self-service flight modification and cancellation experience has improved significantly, there is still much more left to be desired. Given the complex nature of systems airlines use, the challenges associated with them still not translate into simple front-end experiences for travelers.
 
Modification
Cancellation
Total
92%
94%
Full Service Carriers
89%
91%
Low-Cost Carriers
95%
100%
Airlines Apps that do not offer booking modification and cancellation
Mobile Boarding Pass
It is 2019, and it is astonishing that despite investing in consumer apps, several airlines still do not offer mobile boarding passes. Regardless of the airline mobile app supporting transactions or not, boarding passes are perhaps the most valuable asset an airline could offer its traveler in motion. Mobile boarding pass is the ultimate answer to the means.
94%
Total
91%
Full Service Carriers
100%
Low-Cost Carriers
Airlines Apps that do not offer mobile boarding pass
Flight Booking History
Itinerary management and support would be incomplete if airline apps did not fetch travelers' flight details. Injecting booking history within apps not only let's the traveler track their activities, but becomes a base for airlines to overlay a variety of ancillaries to upsell, offer customer support, integrate loyalty and partner benefits programs. Similar to other functionalities, 9 out of 10 airline apps feature booking history within their apps.
92%
Total
91%
Full Service Carriers
95%
Low-Cost Carriers
Airlines Apps that do not offer flight booking history
videc's App in the Sky is an infographic series based on our analysis of 66 airline Android-based apps.videc conducted the research in March 2019 to identify and assess flight shopping and booking functionalities, ancillary products, services, travel management tools, etc. integrated within the airline Android apps.The airline apps were evaluated on 37 unique aspects/components across various stages of app launch, flight search, booking, travel management, loyalty/customer logins, products sold, payment methods and customer support. video shall not be held responsible for any loss - tangible or intangible, due to the inclusion (or not) of the analysis in videc's App in the Sky.

Talk to Us